Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Elsie Martinez

Fort Worth,TX

Summary

Dynamic and performance-oriented professional pursuing a Business Manager role to lead teams, streamline operations, and drive revenue growth. Bringing proven experience in sales leadership, staff development, and business operations with a focus on maximizing efficiency, profitability, and brand success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

INTERIOR DESIGN SALES

LIVING SPACES
Fort Worth
08.2024 - Current
  • Greet and engage guests and execute sales proficiency using Living Spaces Guest Engagement Model and supporting behaviors
  • Determine guests’ goals and requirements of their design project
  • Provide relevant design advice, product knowledge, and product recommendations
  • Present customized room designs, including sample fabrics, furniture, tables and accessory recommendations
  • Maintains current knowledge of merchandise lines; product features, benefits and availability
  • Master product knowledge and brand design inspiration
  • Processes customer transactions in the Point of Sale system
  • Completes required training in the expected timeframe, and participates in ongoing learning opportunities
  • Actively support and contribute to the store team with the goal of helping the entire team delight guests and achieve revenue targets
  • Ensure that the stores is “Grand Opening” ready by completing the daily task list and style guides
  • Ability to work weekends and most holidays
  • Able to work in a fast-paced environment

Beauty Manager Then Promoted to CEL Teams Hiring and Training Sales Manager

VICTORIAS SECRET & PINK, Escondido & San Diego
Escondido & San Diego
03.2021 - 08.2023
  • -Responsibilities of posting job listing, interviewing potential candidates, and hiring for on-boarding
  • -Coaching associates when needed implementing our company values, sales goal, and rewarding success: When hired and in the moment with 3:1 coaching exercise.
  • -Oversee daily hours given at start of day. Making sure we cover call outs, assuring company does not exceed payroll hours, for a smooth pay roll submission on Sundays.
  • -Resolve any complaint, or question from customers or associates.
  • -Ensure there is adequate stock of supplies and apparel, consistently maintain inventory and pushed on sales floor to sale as needed overlooking our Zero On Hand and Replenishing template.
  • -Manage cash registers professionally when opening and closing cash tills. As well as end of day closing duties and Guarda money orders.
  • -Pack online orders within a timely manner through system BOPIS, to assure accurate delivery times and dates.
  • -Make information available to customers regarding new items and up-sells.

CAR SALES WOMAN

PEDDER CDJR, HEMET CA.
HEMET, CA
07.2019 - 03.2021
  • -Provide a tour of the dealership facilities and introduce customer to appropriate personnel including the Service Manager
  • -Showcase the dealerships vehicles and explain their warranty and car features
  • -Assist with clients on any finance questions and or security or service questions on their brand new or used Vehicle
  • -Presents options to help customers in personalizing and/or outfitting their vehicle with the accessories that fit their lifestyle.
  • -Develop and implement an owner follow-up program
  • -Strong negotiation and presentation skill
  • -Deliver money orders from the dealership to clients home in regards to a car finance deal

SALES

BEST BUY: PAC SALES, Hawthorne & Murrieta CA.
Hawthorne & Murrieta, CA
07.2017 - 07.2019
  • Identify sales opportunities while leveraging current promotional incentives to drive profitable revenue in higher appliance sales.
  • Ensure and maintain companies' high visual standards resulting in a positive customer experience.
  • Manage calls in a highly professional manner with emphasis on etiquette and solution selling.
  • Effectively engage with customers who have special needs, such as language difficulties
  • Set up in-home leads for kitchen remodels and commercial needs.

Education

AA Degree - Sociology

Mt San Jacinto College
Menifee, CA
07.2019

High School Diploma - undefined

Redondo Union High School
Redondo Beach, CA
06.2015

Skills

  • Customer Service:
  • Microsoft Office: Outlook, powerpoint
  • Multiple POS systems
  • Excellent verbal and written communication skills
  • Positively embrace change in company direction to sustain growth
  • Possess urgency related to deadlines and the associated expectation to completion EG: Sales quota goals
  • High level of focus and attention to detail while maintaining accuracy
  • Ability to work with minimum or no supervision in a busy environment

Certification

  • Lash Artist 2024
  • In process of completion: Glance Lash Academy
  • :Graduation May 2024

LANGUAGES

Spanish : Fluent in reading, writing, and speech
English: Fluent in reading, writing and speech

Timeline

INTERIOR DESIGN SALES

LIVING SPACES
08.2024 - Current

Beauty Manager Then Promoted to CEL Teams Hiring and Training Sales Manager

VICTORIAS SECRET & PINK, Escondido & San Diego
03.2021 - 08.2023

CAR SALES WOMAN

PEDDER CDJR, HEMET CA.
07.2019 - 03.2021

SALES

BEST BUY: PAC SALES, Hawthorne & Murrieta CA.
07.2017 - 07.2019

High School Diploma - undefined

Redondo Union High School

AA Degree - Sociology

Mt San Jacinto College