ERVING SANTIAGO
Kerrville
Summary
Experienced child welfare and human services professional with years in case management, child protection, and community health advocacy. Manages complex caseloads, coordinates multidisciplinary services, and conducts thorough assessments for vulnerable populations. Skilled in court processes, crisis intervention, and stakeholder collaboration. Bilingual in English and Spanish, with strong communication and relationship-building capabilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Permanency Specialist
Belong (SJRC Texas Community-Based Care)
07.2025 - Current
- Managed caseload of children in substitute care, ensuring safety and promoting permanency and well-being outcomes.
- Manage a caseload of children in substitute care while ensuring safety, permanency, and well-being outcomes.
- Coordinated services among caregivers, schools, medical providers, therapists, attorneys, CASA volunteers, and community stakeholders to support child welfare.
- Coordinate services among caregivers, schools, medical providers, therapists, attorneys, CASA volunteers, and community stakeholders.
- Monitored placement stability, educational progress, and medical needs to ensure service compliance and overall child well-being.
- Prepare court reports, permanency reviews, and legal documentation for judicial proceedings.
Case Manager
Pathways Youth & Family Services – 3H Youth Ranch
01.2025 - 06.2025
- Provided comprehensive case management services for youth in a residential treatment setting.
- Coordinated individualized treatment plans to address behavioral, emotional, educational, and permanency needs of youth.
- Acted as liaison between DFPS, families, schools, therapists, medical providers, and community partners.
- Facilitated treatment team meetings to ensure comprehensive discharge planning and continuity of care.
- Maintained compliance with agency, licensing, and documentation standards.
- Advocated for youth needs while enhancing family engagement and supporting successful transitions.
Child Protection Investigations Specialist II
Texas Department of Family and Protective Services (DFPS)
Kerrville, Gillespie, and Bandera Counties, TX
05.2022 - 11.2024
- Investigated allegations of child abuse, neglect, and exploitation.
- Conducted forensic interviews, home assessments, and safety evaluations to gather evidence and inform case management.
- Assessed risk and implemented protective interventions to ensure child safety.
- Responded to crisis situations involving children in high-risk environments to ensure immediate safety and intervention.
- Collaborated with law enforcement, medical professionals, school personnel, and community agencies.
- Maintained detailed investigative documentation and case records.
- Provided sworn testimony and presented findings in court proceedings.
- Educated and supported families on safety planning and behavior changes to promote long-term child welfare.
Child Protective Services Conservatorship Worker I
Texas Department of Family and Protective Services (DFPS)
Kerrville, TX
07.2021 - 05.2022
- Oversaw cases for children in CPS conservatorship, ensuring compliance with legal and regulatory standards.
- Assessed and coordinated services for children's physical, emotional, educational, and developmental needs, enhancing overall well-being.
- Developed permanency plans and coordinated family-based services.
- Supported reunification and placement stability efforts until case closure.
- Developed detailed court reports and provided testimony during judicial proceedings to support case outcomes.
- Prepared court reports and testified during judicial proceedings.
- Collaborated with legal, medical, educational, and community stakeholders.
Certified Community Health Worker
Good Samaritan Center
12.2019 - Current
- Connected individuals and families to healthcare, social services, and community resources, enhancing overall community well-being.
- Provided outreach, patient navigation, health education, advocacy, and follow-up services, improving patient engagement and support.
- Connected individuals and families with healthcare, social services, and community resources.
- Served as Site Lead for the Central Texas Mobile Food Pantry program.
- Increased access to services and promoted health literacy, empowering underserved populations to make informed health decisions.
Office Coordinator
Hill Country MHDD Centers
Fredericksburg, TX
04.2019 - 05.2021
- Coordinated daily administrative operations of behavioral health office to ensure smooth functioning and optimal service delivery.
- Supervised support staff while overseeing scheduling, records management, correspondence, and reception services to enhance office efficiency.
- Managed petty cash and purchasing while ensuring fleet coordination and safety compliance to support operational needs.
- Maintained confidential client records and ensured regulatory compliance.
- Managed petty cash, purchasing, fleet coordination, and safety compliance.
- Acted as interpreter for Spanish-speaking clients during appointments. and translator for Spanish-speaking clients and providers.
Guest Service Agent / Guest Relations
Hampton Inn Kerrville
Kerrville, TX
09.2013 - 05.2021
- Provided outstanding customer service and guest relations support, enhancing overall guest experience.
- Addressed guest concerns and managed online reputation, improving resolution effectiveness.
- Coordinated with housekeeping and operations teams to ensure service excellence.
- Collaborated with housekeeping and operations teams to uphold service excellence standards.
- Assisted with payroll, revenue management, staff training, and departmental supervision.
Account Representative / State Liaison
The SALT Group
Kerrville, TX
07.2016 - 04.2019
- Acted as a liaison between clients and state tax agencies.
- Assisted clients with regulatory compliance and state inquiries.
- Guided clients through regulatory compliance processes and responded to state inquiries.
- Monitored deadlines and ensured accuracy of financial records for timely reporting.
- Utilized Excel and Microsoft Office applications for reporting and data analysis.
Collections Specialist
Starlite Recovery Center
Center Point, TX
04.2015 - 07.2016
- Managed insurance claims, patient accounts, collections, and payment processing to ensure timely revenue recovery.
- Prepared appeals, adjustments, write-offs, and reimbursement requests.
- Maintained revenue cycle performance and aging account metrics to support financial health and compliance.
- Trained new staff and provided administrative support across departments.
- Prepared reports and financial data for executive leadership to inform strategic decision-making.
Detox Technician
Starlite Recovery Center
Center Point, TX
- Monitored a 24-bed detoxification unit.
- Provided client orientation and support services.
- Maintained detailed records and client vital signs documentation.
- Assisted with admissions procedures and safety screenings.
Education
Undergraduate Degree -
Western Governors University
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Alamo Community College
01-2020
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The University of Texas Permian Basin
01-2013
High School Diploma - undefined
Center Point High School
Center Point, Texas05-2013
Skills
- Child Welfare & Human Services
- Permanency Planning
- Child Protection Investigations
- Risk & Safety Assessments
- Case Management
- Court Reports & Testimony
- Family Engagement
- Crisis Intervention
- Microsoft Office Suite
- Microsoft Excel
- Salesforce
- IMPACT
- Medhost EHR
- Carevoyant EHR
- Availity
- Anasazi
- NeuDocs
- ONQ Front Office Systems
- Data Analysis & Reporting
- Payroll Administration
- Bilingual (English & Spanish)
- Leadership & Team Collaboration
- Relationship Building
- Conflict Resolution
- Strong Written & Verbal Communication
- Time Management
- Problem Solving
- Customer & Client Service Excellence
Certification
- Certified Community Health Worker (CHW)
- Mental Health First Aid
- AS+K Suicide Prevention Certification
- Trauma-Informed Child Welfare Practice
- Court Testimony & Child Welfare Documentation Experience
- Bilingual (English/Spanish)
Timeline
Permanency Specialist
Belong (SJRC Texas Community-Based Care)
07.2025 - Current
Case Manager
Pathways Youth & Family Services – 3H Youth Ranch
01.2025 - 06.2025
Child Protection Investigations Specialist II
Texas Department of Family and Protective Services (DFPS)
05.2022 - 11.2024
Child Protective Services Conservatorship Worker I
Texas Department of Family and Protective Services (DFPS)
07.2021 - 05.2022
Certified Community Health Worker
Good Samaritan Center
12.2019 - Current
Office Coordinator
Hill Country MHDD Centers
04.2019 - 05.2021
Account Representative / State Liaison
The SALT Group
07.2016 - 04.2019
Collections Specialist
Starlite Recovery Center
04.2015 - 07.2016
Guest Service Agent / Guest Relations
Hampton Inn Kerrville
09.2013 - 05.2021
Detox Technician
Starlite Recovery Center
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Alamo Community College
undefined
The University of Texas Permian Basin
High School Diploma - undefined
Center Point High School
Undergraduate Degree -
Western Governors University