MELISSA ROBINSON
San Antonio,TX
Summary
Dynamic and motivated professional seeking a challenging position within a reputable organization that fosters growth and innovation. Eager to learn new skills and expand knowledge while leveraging existing expertise to drive organizational success. Committed to maximizing potential and contributing meaningfully to company objectives and overall growth. Passionate about embracing opportunities that challenge capabilities and inspire continuous improvement.
Overview
20
20
years of professional experience
Work History
Permanency Specialist
SJRC Texas
Hondo, TX
08.2025 - Current
- Coordinated case management for children in foster care, ensuring timely access to resources and services.
- Developed and maintained relationships with families, social workers, and community partners to support permanency outcomes.
- Conducted assessments to evaluate children's needs and appropriate placement options within the child welfare system.
- Facilitated family meetings to discuss progress, address concerns, and plan for reunification or alternative permanency goals.
Family-based Safety Services Specialist
Department of Family Protective Services
San Antonio, TX
08.2024 - 03.2025
- Recommending appropriate actions needed to resolve stressful family situations that lead to child abuse or neglect.
- Helping families identify their own strengths and needs to achieve safety for their children while preserving the family.
- Building community relationships with law enforcement agents, therapists, court personnel, and representatives from various agencies and organizations.
- Collaborated with vital services and community resources to drive awareness and support for child safety initiatives.
- Supported caseworkers in navigating crisis situations by collaborating with team members to ensure adherence to court and agency directives.
- Conducted home visits to evaluate risks of child abuse and neglect, ensuring child safety and family stability.
Conservatorship Specialist Caseworker
Department of Family Protective Services
San Antonio, TX
03.2019 - 03.2024
- Assumed responsibility for managing cases transferred from investigation caseworkers following child removal and placement in external care.
- Identified and arranged necessary assessments to ensure comprehensive evaluation of each child's needs.
- Conducted thorough evaluations of family members and friends to determine potential caregiving capabilities for the child.
- Ensured caregivers received necessary resources and maintained communication regarding case updates.
- Collaborated with children, families, and communities to strategize permanent living arrangements.
- Engaged with parents and family networks to assess and recommend suitable permanent placements for children.
- Facilitated access to services for families, promoting child safety and enabling home-based care.
- Assisted children and families in public and home settings. Supported interactions with parents and foster homes. Facilitated communication between children and their support networks.
- Monitored children's living conditions through monthly visits to confirm safety and address any unmet needs.
- Oversaw preparation of families for court hearings. Coordinated the creation of comprehensive court reports. Delivered expert testimony on child needs, family advancements, and departmental strategies for achieving child permanency.
- Coordinated family support services during children's transition home, ensuring stability until legal matters concluded.
- Maintained detailed documentation of casework activities to support compliance and operational efficiency.
- Strengthened community support networks by fostering effective communication between child protective services and law enforcement, judicial officials, and medical professionals, resulting in improved child welfare outcomes.
Assistant Store Manager
Family Dollar Stores Inc
San Antonio, TX
08.2005 - 03.2019
- Oversaw staffing levels for assigned shifts to ensure optimal production quality and adherence to safety standards.
- Enhanced team proficiency in department systems through targeted coaching. Improved operational efficiency by implementing corrective actions as needed.
- Cultivated a positive team environment through motivation initiatives and regular supportive feedback to enhance associate performance.
- Facilitated cross-departmental communication to ensure daily operational objectives were met.
- Conducted regular inspections to verify adherence to established housekeeping standards.
- Performed systematic evaluations of assigned work areas and equipment to ensure operational safety.
- Compiled and organized data for accurate reporting requirements.
Education
Bachelor of Applied Science Degree - Justice Administration
Wayland Baptist University
San Antonio, TX11.2018
Associates Degree - Criminal Justice
Brown Mackie College
San Antonio, TX06.2016
High School Diploma -
G.W. Brackenridge High School
San Antonio, TX06.2005
Skills
- Child advocacy experience
- Experienced in developing community partnerships
- Proficient in writing recommendation reports
- Skilled in Word, Excel, PowerPoint, Access, and Outlook
- File and records management specialist
- Exceptional customer interaction
- Teamwork and collaboration
- Detail-oriented quality assurance
- Individualized service planning
- Collaborative Problem-solving
- Family engagement
- Child development
- Family reunification
- Multitasking
- Excellent communication
- Organizational skills
- Decision-making
- Client documentation
- Community resources
- Family services
- Time management abilities
- Written communication
- Case management
- Conducting interviews
- Client interviewing
- Home visits
Timeline
Permanency Specialist
SJRC Texas
08.2025 - Current
Family-based Safety Services Specialist
Department of Family Protective Services
08.2024 - 03.2025
Conservatorship Specialist Caseworker
Department of Family Protective Services
03.2019 - 03.2024
Assistant Store Manager
Family Dollar Stores Inc
08.2005 - 03.2019
Bachelor of Applied Science Degree - Justice Administration
Wayland Baptist University
Associates Degree - Criminal Justice
Brown Mackie College
High School Diploma -
G.W. Brackenridge High School