Erwin Austin
Spring,Texas
Summary
Field Service & Lab Automation Specialist with 10+ years of experience supporting complex automation systems across the U.S. and internationally. Expertise in installations, preventive and corrective maintenance, electromechanical troubleshooting, and customer relationship management. Proven ability to lead large-scale deployments, improve system performance, and deliver exceptional customer service.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
12
12
years of professional experience
Work History
National System Specialist – Lab Automation
Becton Dickinson
01.2023 - Current
- Deliver timely, professional customer support across national territories.
- Perform installations, maintenance, upgrades, and system removals.
- Troubleshoot electromechanical systems to board level.
- Build strong customer relationships and identify opportunities.
- Plan service schedules with cross-functional teams.
- Lead/Support Installations- international projects (Canada, Mexico, LATAM).
- Travel extensively to support service needs.
- Maintain accurate documentation, logs, and expense reports.
- Manage tools, fleet, and company assets responsibly.
- Maintain spare parts inventory and support First-Time Fix goals.
- Train and mentor team members.
- Continuously develop technical skills.
- Collaborate with sales and support teams.
- Participate in trade shows and provide feedback.
- Ensure compliance with quality and safety standards.
Implementation Manager
Innovation Associates
01.2022 - 01.2023
- Managed automation system implementations and commissioning.
- Supported robotics and electromechanical systems.
- Coordinated customers and project teams.
- Troubleshot system issues using diagnostic tools.
- Traveled extensively (95%+)
Automation Technical Specialist
Abbott Laboratories
01.2019 - 01.2022
- Installed and maintained automation systems.
- Performed system validation and troubleshooting.
- Conducted root cause analysis.
- Supported project planning.
- Ensured regulatory compliance.
US Service Specialist – Kiestra
Becton Dickinson
01.2014 - 01.2019
- Supported installations and maintenance.
- Led automation deployments.
- Improved system performance.
- Maintained documentation and inventory.
- Award: Service Engineer of the Year (2016)
Education
Associate Degree - Electronic Engineering
Skills
- Field Service Operations (Installations, PM, Corrective Maintenance)
- Electromechanical & Computer-Based Troubleshooting
- Lab Automation Systems (Kiestra, Abbott a3600, Robotics)
- Customer Relationship Management
- Project Planning & Scheduling
- Cross-Functional Collaboration
- Quality & Regulatory Compliance (ISO, GMP, FDA)
- Documentation & Reporting
- Inventory Management
- Training & Mentorship
- Hardware troubleshooting
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Troubleshooting skills
- Organizational skills
- Network support
- Adaptability and flexibility
- Decision-making
- Team building
- Task prioritization
- Self motivation
- Hardware and software repair
- Network configuration
- Hardware installation
- System upgrades
- Professionalism
- Time management abilities
- Continuous improvement
- Adaptability
- Project management
- Problem-solving aptitude
- Professional demeanor
- Diagnostic testing
- User training
- Staff assistance
- Failure resolution
- TCP/IP protocol
Additional Information
- Fluent in Spanish
- Extensive travel experience
- Leadership and mentoring experience
Timeline
National System Specialist – Lab Automation
Becton Dickinson
01.2023 - Current
Implementation Manager
Innovation Associates
01.2022 - 01.2023
Automation Technical Specialist
Abbott Laboratories
01.2019 - 01.2022
US Service Specialist – Kiestra
Becton Dickinson
01.2014 - 01.2019