Erwin Gonzalez
Manchester,NH
Summary
Dynamic Installer Service Specialist with extensive experience at Emond Plumbing & Heating, recognized for exceptional customer service and efficient project completion. Proven ability in diagnostics and troubleshooting HVAC systems, coupled with strong communication skills. Committed to continuous learning and maintaining safety standards, ensuring high-quality installations that exceed client expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Installer Service Specialist
Emond Plumbing & Heating
Taunton, MA
01.2024 - 01.2025
- New construction
- Swap outs
- New install services
- Maintenance mini splits
- Furnaces, water heaters , boilers, duct work
- Bathroom venting , kitchen venting, dryers venting and gas piping.
- Expedited installation times with efficient scheduling and coordination of resources.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
Installer Service Specialist
A. Fagundes Plumbing & Heating
Tyngsboro, MA
01.2023 - 01.2024
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Provided outstanding customer service, addressing questions and concerns throughout the installation process.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Installer Service Specialist
Georges Heating And Cooling
Manchester, NH
01.2017 - 01.2023
- Provided outstanding customer service, addressing questions and concerns throughout the installation process.
- Developed expertise in a diverse range of product installations, allowing for flexibility in assisting customers with various needs.
- Increased productivity by maintaining a clean and organized work environment during each job.
- Continuously refined technical skills by attending relevant training sessions, workshops, and industry conferences to stay current on best practices in the field.
- Ensured timely completion of projects by coordinating closely with team members and supervisors.
- Built long-lasting professional relationships with clients through clear communication and excellent problem-solving skills.
Education
High School Diploma -
Memorial High School
Manchester, NHSkills
- Critical thinking capacity
- Professionalism and work ethic
- Team collaboration strength
- Communication and interpersonal skills
- Continuous learning attitude
- Attention to detail focus
- Organizational skills development
- Task prioritization
- Time management mastery
- Positive attitude
- Physical stamina and dexterity
- Customer service
- Customer satisfaction
- Following safety practices
- Diagnostics and troubleshooting
- Safety awareness
- Worksite safety and maintenance
- Hand-eye coordination
- Installation updates
- FLUENT IN Spanish
- HVAC systems
- OSHA regulations compliance
Certification
- OSHA 30
- EPA universal
- Gas fitters license
Timeline
Installer Service Specialist
Emond Plumbing & Heating
01.2024 - 01.2025
Installer Service Specialist
A. Fagundes Plumbing & Heating
01.2023 - 01.2024
Installer Service Specialist
Georges Heating And Cooling
01.2017 - 01.2023
High School Diploma -
Memorial High School