Erwin Santiago
Manchester,MO
Summary
Seasoned Director with over a decade of leadership expertise, dedicated to spearheading the attainment of business and self-development objectives for professionals and leaders. Demonstrating a proven track record of success, excel in guiding teams to surpass their goals. Comprehensive experience in project management, adept problem-solving, and effective communication has consistently yielded results that exceed expectations. Proficient in relationship building and collaboration, drive innovation, influence, and motivation through strategic coaching. With a commitment to ensuring project completion and execution, bring a wealth of skills to foster success in diverse organizational environments.
Overview
15
15
years of professional experience
Work History
Director, Brokerage Services
Charles Schwab
05.2020 - Current
- Collaborated closely with direct business, leveraging strategic coaching to facilitate achievement of their professional and self-development goals in alignment with organizational objectives.
- Defined and implemented departmental performance objectives, focusing on key indicators such as service levels, operational efficiency, and client experience metrics.
- Worked closely with organizational leadership through collective efforts to shape and influence operational strategy, with particular focus on seamless integration of TD Ameritrade and Charles Schwab
- Established and nurtured strategic partnerships with our compliance team, fostering collaboration to develop proactive measures for comprehensive supervisory reporting.
Senior Manager, Trader Services
TD Ameritrade
05.2015 - 05.2020
- Conduct comprehensive coaching and feedback sessions focused on fostering professional development across multiple lenses, including client experience, self-development, performance, and career growth.
- Facilitate strategic huddles at both Tier 1 and Tier 2 levels, crafted to drive action planning, goal-setting, inspiration for exceptional client experiences, knowledge enrichment for professional excellence, collaborative problem-solving, and acknowledgement of productivity and quality achievements.
- Methodically execute business decisions to mitigate compliance and HR risks by upholding firm and business unit policies in client escalations and professional scenarios.
- Demonstrated proficiency in guiding professionals through periods of change and uncertainty with positive and effective approach across various communication modalities.
Sr. Specialist, Margin Risk
TD Ameritrade
01.2014 - 05.2015
- Leveraged internal systems and conducted comprehensive report analyses to proactively identify and mitigate diverse forms of account risk for firm.
- Demonstrated discerning judgment and precision in execution of strategies to mitigate client risk, thereby preventing potential arbitration and minimizing amplification of monetary losses.
- Provided comprehensive client education on expectations and responsibilities pertaining to margin calls, risk exposure, product expirations, Risk-Based margin, and adherence to regulatory and house rules.
Sr. Derivative Specialist, Retail Trading
TD Ameritrade
11.2008 - 01.2014
- Facilitated and guided clients in seamless execution of order placements across diverse range of financial instruments, including equities, futures, forex, mutual funds, and intricate derivatives.
- Implemented proactive approach in delivering client services, offering comprehensive education on risk analysis and management strategies.
- Effectively oversaw client risk for both weekly and standard expirations in equity and futures options.
- Delivered tangible market solutions aligned with client trading strategies.
Education
BBA - Finance
Loyola University of Chicago
Chicago, ILSkills
- Business Development
- Business Process Improvement
- Business Strategy
- Operational Excellence
- Service Operations
- Strategic Thinking
- Strategies and goals
- Rules and regulations
Timeline
Director, Brokerage Services
Charles Schwab
05.2020 - Current
Senior Manager, Trader Services
TD Ameritrade
05.2015 - 05.2020
Sr. Specialist, Margin Risk
TD Ameritrade
01.2014 - 05.2015
Sr. Derivative Specialist, Retail Trading
TD Ameritrade
11.2008 - 01.2014
BBA - Finance
Loyola University of Chicago
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