Eryk Burns
Raleigh,NC
Summary
Dedicated at making customers, employees, colleagues, and everyone happy.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Customer Relations Associate
Fidelity Investments
Durham, NC
12.2023 - Current
Assistant Manager
Jason’s Deli
Cary, NC
03.2023 - 12.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Assistant Director
Chick-fil-A
Fuquay-Varina, NC
05.2022 - 01.2023
- Managed staff, financials and key performance indicators to facilitate business operations.
- Coached and guided direct reports on day-to-day operations and company policies and procedures.
- Cultivated and maintained relationships to promote positive work culture.
- Developed department performance goals and methods for achieving milestones.
Shift Lead
Chick-fil-A
Fuquay-Varina, NC
04.2020 - 05.2022
- Delegated tasks to employees and monitored activities and task completion.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Evaluated employee performance, delivering individualized feedback and praise.
Team Member
Chick-fil-A
Fuquay-Varina, NC
09.2018 - 04.2020
- Looked for ways to go above and beyond job requirements.
- Worked hard to learn required tasks quickly to maximize performance.
- Developed positive customer relationships through friendly greeting and excellent service.
Skills
- Team Collaboration and Leadership
- Coaching and Mentoring
- Managing Operations and Efficiency
- Problem Resolution
- Strategic Planning
- Complex Problem Solving
Timeline
Customer Relations Associate
Fidelity Investments
12.2023 - Current
Assistant Manager
Jason’s Deli
03.2023 - 12.2023
Assistant Director
Chick-fil-A
05.2022 - 01.2023
Shift Lead
Chick-fil-A
04.2020 - 05.2022
Team Member
Chick-fil-A
09.2018 - 04.2020
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