Eryka Ellis
Houston,TX
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, while ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing fast, efficient, & exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
11
11
years of professional experience
Work History
Bartender
The Bar 5015
03.2021 - Current
- Serve high customer volumes during special events, nights, and weekends.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Follow alcohol awareness procedures for preventing excessive guest intoxication.
- Resolve customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Bartender
Pappadeaux Seafood Kitchen
03.2014 - 10.2018
- Guided guests through menus, demonstrating thorough knowledge of the food, beverages, and ingredients
- Prepared hand-crafted cocktails
- Created a memorable dining experience, implementing exceptional customer service
- Trained new hiring to be successful at their server/bartender positions.
- Fast-paced bar and service bartending
Bartender
Spivey's Bar & Lounge
07.2017 - 12.2017
- Social media promotion
- Conducted interviews & trained new bartenders
- Bottle service
- Inventory
Bartender
Prospect Park Sports Bar
05.2016 - 04.2017
- Upheld a high standard of cleanliness in all work areas
- Prepared mixed drinks and serviced high bar volume effectively by consolidating tasks, serving each guest with a sincere, pleasant attitude
- Trained incoming bartenders
Education
High School Diploma -
Glenda Dawson High School
Pearland, Texas06.2012
Skills
- Safe alcohol distribution
- Liquor, beer and wine knowledge
- Classic cocktail mixology
- Cash management
- Strong interpersonal communication
- Expertise in customer service within hospitality
- Engaging personality
- Collaborative team member with strong reliability
- Innovative cocktail creation
- Managing challenging customer interactions
- High volume bartending
- Multitasking during peak hours
Timeline
Bartender
The Bar 5015
03.2021 - Current
Bartender
Spivey's Bar & Lounge
07.2017 - 12.2017
Bartender
Prospect Park Sports Bar
05.2016 - 04.2017
Bartender
Pappadeaux Seafood Kitchen
03.2014 - 10.2018
High School Diploma -
Glenda Dawson High School
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