Erykah Combs
Concord,NC
Summary
Dynamic professional with 8 years of expertise in customer service and operations management. Demonstrated proficiency in leadership, effective time management, and communication skills.
Overview
9
9
years of professional experience
Work History
Phone Banker
Wells Fargo
Charlotte
04.2020 - Current
- As a Phone Banker at Wells Fargo, I provide exceptional customer support by assisting clients with account inquiries, transactions, and resolving issues efficiently. I guide customers through banking solutions, promote relevant products to meet their needs, and ensure a positive experience. I maintain accurate records of interactions and collaborate with team members to address complex situations effectively.
Dispatcher
MC2 Transport LLC
Charlotte
02.2018 - 04.2020
- As a CDL dispatcher, I was responsible for coordinating drivers, scheduling loads, and ensuring on-time deliveries while maintaining clear communication with both drivers and customers. I monitored routes, handled unexpected issues, and made quick decisions to keep operations running smoothly. The role strengthened my organization skills, problem-solving ability, and capacity to stay calm under pressure.
Starbucks Barista
Target
Charlotte
06.2017 - 02.2018
- As a barista at Starbucks, I provided fast, friendly customer service while preparing beverages to company standards in a high-volume environment. I handled cash transactions, maintained a clean and organized workspace, and worked closely with my team to ensure smooth daily operations. This role strengthened my communication skills, multitasking ability, and commitment to creating a positive customer experience.
Education
High School Diploma -
Charlotte Dental Assistant School
Charlotte05.2025
High School Diploma -
North Mecklenburg High School
Charlotte02.2020
Skills
- Leadership Expert
- Effective Time Management Expert
- Customer Service Expert
- Communication Skills Expert
- Conflict de-escalation
- Goal oriented
LANGUAGES
English
INTERNSHIPS
- Externship , Promenade Center for Dentistry
- Observe and learn from licensed dental staff
- Ask questions and show initiative
- Maintain a professional demeanor and appearance
- Shadow the assistant and dentist during procedures (e.g., fillings, crowns, extractions)
Timeline
Phone Banker
Wells Fargo
04.2020 - Current
Dispatcher
MC2 Transport LLC
02.2018 - 04.2020
Starbucks Barista
Target
06.2017 - 02.2018
High School Diploma -
Charlotte Dental Assistant School
High School Diploma -
North Mecklenburg High School