ERYKAH HNAT
North Babylon,NY
Summary
Detail-oriented customer service and administrative professional with years of experience in client support, data entry, scheduling, inventory coordination, and office operations. Known for strong communication, organization, and the ability to manage fast-paced environments while maintaining accuracy and professionalism.
Overview
11
11
years of professional experience
Work History
Customer Service/ Stone Consultant
Emerstone D.L. Inc.
Lakewood, NJ
01.2023 - 05.2026
- Efficiently guide clients in stone selection, enhancing satisfaction and sales.
- Set up appointments for customers that need to see specific slabs that are not on display.
- In charge of packing, creating labels and sending out online sample purchases to customers as well as larger samples that salespeople need to be sent to their accounts.
- Provide reliable support to customers, ensuring clarity and confidence in choices.
- Keep inventory of all stones/slabs and update the warehouse map as well as audit the inventory of all slabs and report weekly to the salespeople.
- Orchestrate daily dispatch of driver routes, ensuring timely deliveries.
- Conduct weekly slab inventory audits, maintaining accurate stock data.
Customer Service/Data Entry Clerk
Empire Merchants
Brooklyn, NY
11.2021 - 11.2022
- Handle high volume of invoices on a daily basis.
- Processed 1000-1500 invoices daily, ensuring accuracy and compliance.
- Analyzed and categorized invoices from multiple routes to enhance sorting speed.
- Implemented a new tracking system for faster invoice verification.
- Pack all routes away in boxes to be sent down to the holding room.
Customer Service/ Administrative Assistant
P.C. Richard & Son
Queens, NY
03.2016 - 11.2021
- Efficiently processed financial transactions, ensuring daily revenue accuracy.
- Handle Certificate of Insurance for deliveries.
- Assist guests with sales and returns.
- Supported team in administrative tasks, enhancing overall operational efficiency.
- Make daily phone calls to customers to confirm delivery dates and times.
- Act as a liaison with different store locations.
- Answer all incoming phone calls and customer emails and direct them to the appropriate person/department.
Accounting Department Assistant (Internship)
Buzzfeed, Inc.
Manhattan, NY
06.2015 - 03.2016
- Worked with the AP Manager and Tax Manager to pull files and receipts for the yearly Sales Tax audit.
- Helped with miscellaneous office duties such as filing, mailing out checks, making copies and setting up meetings for the accounting team.
- Helped the AP department with boxing up all the 2015 files to send off to storage.
Education
High School Diploma -
K561 Williamsburg Preparatory School
Brooklyn, NY06-2016
Skills
- Adaptability
- Problem-solving
- Time management
- Communication
- Organization
- Detail-oriented
- Multitasking
- Teamwork
- Data Entry
- Invoicing
Timeline
Customer Service/ Stone Consultant
Emerstone D.L. Inc.
01.2023 - 05.2026
Customer Service/Data Entry Clerk
Empire Merchants
11.2021 - 11.2022
Customer Service/ Administrative Assistant
P.C. Richard & Son
03.2016 - 11.2021
Accounting Department Assistant (Internship)
Buzzfeed, Inc.
06.2015 - 03.2016
High School Diploma -
K561 Williamsburg Preparatory School