Erykah Holmes
Durand INC
Thorofare,NJ
1
Certification
11
years of professional experience
Dedicated professional with strong skills in team leadership, staff training, and regulatory compliance. Proven ability to develop effective operational strategies that enhance service delivery and foster positive environments.
Work History
Direct Support Professional/Assistant Supervisor
4 Years 11 Months- Developed and implemented individualized support strategies for diverse needs.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supervised daily operations, ensuring adherence to safety regulations and organizational policies.
- Trained new staff on protocols, policies, and effective communication techniques.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Environmental Services Housekeeper
1 Year 10 Months- Maintained cleanliness and sanitation of patient rooms, common areas, and restrooms using hospital-approved cleaning products.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
Team Member/Assistant Supervisor
2 Years 4 Months- Prepared and served high-quality pretzel products to customers in a fast-paced environment.
- Trained new staff on operational procedures, customer service standards, and equipment usage.
- Enhanced customer experience through effective communication and problem-solving skills during busy periods.
- Monitored inventory levels, ensuring adequate supply for operational needs.
- Completed store opening and closing procedures and balanced tills.
Team Member
1 Year 7 Months- Managed cash register operations, ensuring accurate transactions and excellent customer experiences.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Maintained cleanliness of workstations, adhering to health and safety standards.
Education
High School Diploma
Skills
Regulatory compliance
Records management
Team Leadership and Supervision
Staff Training and Mentorship
Conflict Resolution
Customer service
Administrative skills
HIPAA guidelines
Certification
CPR/AED Certified
Timeline
Direct Support Professional/Assistant Supervisor
Durand INC
07.2021 - 06.2026Read More
Environmental Services Housekeeper
Virtua Hospital
09.2019 - 07.2021Read More
Team Member/Assistant Supervisor
Auntie Anne's Pretzels
05.2017 - 09.2019Read More
Team Member
McDonald's
10.2015 - 05.2017Read More
West Deptford High School
High School Diploma
Read More