Eryka Suzanne Johnson
Round Rock,TX
Summary
Provided “World Class” Customer Support in every position I’ve held. 7+ years working experience in Customer and Technical Support. 7+ years working experience as a Veterinary Technician. Two years working retail management. I am a problem solver, critical thinker with top-notch communication, organization and time management skills. Proficient with all veterinary software including: AVImark, Cornerstone, Rhapsody, Neo, Via, Impromed, and TeleVet/Otto.
Overview
21
21
years of professional experience
Work History
Veterinary Technician
PetSmart Veterinary
Austin , TX
09.2024 - Current
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Performed routine laboratory procedures for hematology, urinalysis and serology.
- Assisted with polishing, removing stains and other dental procedures.
Co-Owner/Operator
Cuddle Buddies Pet Services
Austin, Texas
04.2023 - Current
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Customer Success Specialist
TeleVet
Austin, Tx
08.2022 - 06.2023
- Diagnosed, troubleshooting end-user workflow issues within the platform via phone, chat, and email
- Assisted clients with creating and updating service reminder automations, creating and modifying email campaigns via Active Campaign
Concierge Customer Support
eBay
06.2020 - 09.2021
- Customer and technical support for Concierge and Merchant Support members via phone, chat, email
- Facilitated website support related to buying, selling, listing, business development and management on eBay.com
Customer Success Specialist
AMMD
04.2019 - 06.2020
- Exemplary Customer Service, sales, product consultations, billing and technical support for AMMD website, blog articles, and online store
- Creation and management of internal/external Knowledge Base articles, and administration of Meta social media product comments and inquiries
Veterinary Technician
Round Rock Animal Hospital
04.2018 - 05.2019
- Facilitated patient appointments and treatment workflows
- Lab, radiology, nutrition consulting, surgery prep, anesthesia monitoring, and patient recovery
Veterinary Receptionist
New Hope Animal Hospital
08.2017 - 04.2018
- Receptionist/Front Desk Customer Support, appointment scheduling, bookkeeping
- Patient health histories, prescription refills, animal handling during exams, check-in/check-out of clients
Game Master
Blizzard Entertainment
08.2014 - 08.2017
- Customer Service, technical support, billing, creation and management of Knowledge Base articles via Salesforce
Veterinary Technician
North Dallas Veterinary Hospital
Dallas, TX
04.2004 - 06.2005
- Examined animals for injury or illness and documented symptoms for veterinarian review
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals
- Assisted with polishing, removing stains and other dental procedures
Education
Psychology Studies
Peru State College
01.2013
A.A.S - Veterinary Technology
Medical Institute of Minnesota
01.1999
Skills
- Pre-anesthetic preparation
- Veterinary office administration
- Intravenous injection
- Animal restraint
- Injectable agent induction
- Fluid therapy
- Vaccine administration
- Intramuscular injection
- Surgical preparation
- Laboratory skills
- Veterinary dentistry
- Diagnostic sampling
- Nutritional counseling
- Treatment administration
- IV placement
- Medical history
Timeline
Veterinary Technician
PetSmart Veterinary
09.2024 - Current
Co-Owner/Operator
Cuddle Buddies Pet Services
04.2023 - Current
Customer Success Specialist
TeleVet
08.2022 - 06.2023
Concierge Customer Support
eBay
06.2020 - 09.2021
Customer Success Specialist
AMMD
04.2019 - 06.2020
Veterinary Technician
Round Rock Animal Hospital
04.2018 - 05.2019
Veterinary Receptionist
New Hope Animal Hospital
08.2017 - 04.2018
Game Master
Blizzard Entertainment
08.2014 - 08.2017
Veterinary Technician
North Dallas Veterinary Hospital
04.2004 - 06.2005
Psychology Studies
Peru State College
A.A.S - Veterinary Technology
Medical Institute of Minnesota