Eryk D Mannix
Leominster,MA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Staples
08.2022 - Current
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Mentored new sales associates to contribute to store's positive culture.
- Researched issues to obtain appropriate answers to customer inquiries.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Well versed in Kronos
Night Audit Supervisor
Days Inn Hotel
03.2022 - 08.2022
- Conducted check-in procedures for varrious numbers guests every shift using Innflow.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Acted as manager on duty during overnight shift 5 times per week.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Generated and printed daily financial reports to track hotel performance.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Associate
Cumberland Farms
09.2020 - 04.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Receiver
Macy’s
07.2018 - 01.2020
- Monitored and managed stock levels of goods to verify availability of products.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Placed, tagged and secured merchandise in diverse designated areas.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
Manager/HR/Supervisor
Toys R Us
04.2010 - 06.2018
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Answered employee inquiries regarding health benefits and 401k options.
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
- Structured compensation and benefits according to market conditions and budget demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Store Manager
GameStop
07.2016 - 01.2017
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Rotated merchandise and displays to feature new products and promotions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Completed point of sale opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Skills
- Mentoring
- Employee Motivation
- Records Accuracy
- Project Management
- Talent Management
- Employee Support
- Staff Compensation
- Benefits Programs
- Personnel Information Systems
- Payroll Coordination
- Human Resources Operations
- Customer Relations
- Money Handling
- Team motivation
- Product and service knowledge
HTML Coder
Self Taught HTML coder and modder
Timeline
Assistant Manager
Staples
08.2022 - Current
Night Audit Supervisor
Days Inn Hotel
03.2022 - 08.2022
Associate
Cumberland Farms
09.2020 - 04.2021
Receiver
Macy’s
07.2018 - 01.2020
Store Manager
GameStop
07.2016 - 01.2017
Manager/HR/Supervisor
Toys R Us
04.2010 - 06.2018
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