Samira Shefayet
Torrington,United States
Summary
Dedicated and adaptable student with leadership experience as an Assistant Manager at Dunkin', where skills in teamwork, communication, and problem-solving were developed skills in teamwork, communication, and problem-solving while managing staff and daily operations. Served as a UConn Writing Center Tutor, providing individualized academic support to help students strengthen their writing and critical thinking skills. Eager to apply strong organizational abilities, collaborative mindset, and commitment to learning in academic and campus-based roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant manager
Dunkin
Torrington, United States
08.2022 - 07.2025
- Managed daily operations, improving team efficiency and elevating customer satisfaction.
- Resolved customer issues promptly, achieving high retention rates and positive customer feedback.
- Trained and mentored new staff, fostering a supportive environment that improved team cohesion and elevated customer service standards.
- Trained staff, fostering a collaborative environment and improving service quality.
- Implemented cost-saving measures, enhancing profitability and resource allocation.
- Analyzed sales data, driving strategic decisions and measurable business growth.
- Assisted in managing daily operations, ensuring smooth workflow and contributing to increased team productivity.
Tutor
UConn Writing Center
Waterbury, United States
08.2024 - 12.2024
- Developed personalized lesson plans, leading to measurable improvements in student writing proficiency and overall grades.
- Facilitated one-on-one tutoring sessions, enhancing students' writing skills and boosting their academic confidence.
- Provided personalized feedback to students, enhancing writing skills and fostering academic ownership.
- Evaluated student essays to identify common challenges, implementing targeted strategies that improved writing clarity.
- Coordinated peer review workshops, creating a collaborative environment that enhanced constructive feedback and student engagement.
Education
University of Connecticut
Mansfield05.2027
High school diploma -
Torrington high school
Torrington06.2023
Skills
- Team Leadership
- Customer Engagement
- Conflict Resolution
- Problem Solving
- Data Analysis
- Negotiation
- Time Management
- Mentoring
- Networking
- Communication
- Adaptability
- Creative Thinking
- Public Speaking
- Money handling
Hobbies and Interests
- Outdoor activities, especially playing badminton, which fosters teamwork and focus.
- Reading and conducting independent research to explore new ideas and perspectives.
- Video games, with an interest in strategy, problem-solving, and engaging with online communities.
Languages
English
Full Professional
Spanish
Elementary
Bangla
Full Professional
Urdu
Professional
Hindi
Professional
Certification
CPR / AED / First-Aid
Affiliations
National Honor Society
Accomplishments
Honors With Distinction (High School)
Timeline
Tutor
UConn Writing Center
08.2024 - 12.2024
Assistant manager
Dunkin
08.2022 - 07.2025
University of Connecticut
High school diploma -
Torrington high school