Eryn Codling

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Top performer on team of 30 people for 3 months consecutively.
• Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
• Enhanced report accuracy, conducting thorough data audits on regular basis.

• Answers questions and resolves any emerging problems that our customers might face with accuracy and efficiency
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled 150+ incoming calls daily.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Created lesson plans geared toward social, emotional, and cognitive development
• Taught classes both individually and with other teachers, with classes ranging from 1-24 children
• Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.

• Prepared and processed order requests in the company's warehouse
• Checked in products and assisted with unloading trucks
• Worked interactively with the shift team to assure we meet daily quotas

• Planning and delivering lessons designed to facilitate students' social, emotional, and cognitive development

• Served lunch and dinner for members of the country club and their guests, along with hosting duties for the dining room
• Provided personalized customer service for each member to ensure their satisfaction
• Also assisted other associates with cleaning and preparation of the dining area and kitchen

• Planning and delivering lessons designed to facilitate students' social, emotional, and cognitive development
• Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
• Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.

• Greet guests warmly and manage seating arrangements to ensure efficient table turnover.

• Maintain a waitlist and provide accurate wait-time estimates.

• Answer phone calls, take reservations, and provide information about the restaurant.

• Take food and beverage orders accurately and relay them to the kitchen.

• Provide menu recommendations and answer questions about ingredients, allergens, or specials.

• Deliver food and drinks promptly while ensuring accuracy and presentation standards.

• Greet guests warmly and manage seating arrangements to ensure efficient table turnover.

• Maintain a waitlist and provide accurate wait-time estimates.

• Answer phone calls, take reservations, and provide information about the restaurant.

• Assist with menu distribution and inform guests of any specials or promotions.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.