Eryn Coley
Paris,TN
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
Chesemore Dental Clinic (Dr. Robert Whitfield)
Paris, TN
05.2013 - Current
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Fabricated provisional crowns, bleaching trays and custom impression trays from alginate impressions or stone casts when necessary.
- Sterilized instruments and equipment in accordance with established protocols.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Supported dentist chairside with root canal and extraction procedures.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
Night Manager
EW James & Sons
Paris, TN
04.2002 - 03.2013
- Established friendly relationships with regular guests, members and residents.
- Analyzed business performance data and forecasted business results for upper management.
- Communicated with management via email or phone message to report issues needing attention.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
Education
High School Diploma -
Henry County High School
Paris, TN05-2004
Some College (No Degree) -
Bethel University
McKenzie, TNSkills
- Patient intake procedures
- Patient schedule management
- Exam room setups
- Infection control proficiency
- Time management capabilities
- Electronic charting
- Patient counseling
- Customer service focus
- Complaint handling
- Strong leadership
- People management
- Bank deposit preparation
- Conflict resolution
Affiliations
- Spending time with my son
- Being outdoors as much as possible
- Spending time with family
Certification
- Registered Dental Assistant with Radiology
References
References available upon request.
Timeline
Registered Dental Assistant
Chesemore Dental Clinic (Dr. Robert Whitfield)
05.2013 - Current
Night Manager
EW James & Sons
04.2002 - 03.2013
- Registered Dental Assistant with Radiology
High School Diploma -
Henry County High School
Some College (No Degree) -
Bethel University
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