Erynn Brown
Lees Summit,USA
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Demonstrates reliability and adaptability, with a swift capacity to learn and effectively apply new skills in dynamic environments. Committed to delivering outstanding support and resources to parents, students, and staff.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Photographer
Erynn Christine Photography
Lee's Summit, MO
01.2012 - Current
- Provide photographic services in a wide variety of areas, including special events, wedding and portraits.
- Work with a Canon 6D full frame and prime lenses.
- Edit and enhance images in Photoshop and Lightroom. Ability to use a Mac and PC (currently own a iMac (24-inch, M1, 2021)
- Hire additional shooters if necessary.
- Experience in web design, and designing promotional ads.
- Familiar with videography.
- Experience with second shooting
- Off camera flash proficient
- Experience in owning and running my own photography business.
- Skilled in special event photography, weddings and portraiture.
- Experience with scheduling and coordinating photo shoots and weddings.
- Highly knowledgeable and creative, with an eye for detail.
- Hard working, detail-oriented and able to multi-task effectively.
- Excellent written and verbal communication skills.
- Great at working with clients and other creatives.
Graphic Designer
H&H Color Lab Inc.
05.2025 - 01.2026
- Created visually appealing and engaging designs for various marketing materials, including flyers, composites, banners and marketing graphics
- Collaborated with clients to understand their design requirements and translate them into creative concepts
- Executed design projects from concept to completion, ensuring adherence to brand guidelines and project deadlines
- Developed innovative design solutions that effectively communicated the client's message and captured the target audience's attention
- Utilized industry-standard software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) to create high-quality designs
- Conducted thorough research on current design trends and competitor analysis to stay up-to-date with industry best practices
- Presented design concepts to clients in a clear and professional manner, incorporating their feedback into final deliverables
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and meeting tight deadlines
Customer Service Representative/Technical Support
H&H Color Lab Inc.
Raytown, MO
06.2022 - 05.2025
- Provided exceptional customer support via phone, email, and chat channels
- Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues
- Maintained a high level of professionalism and empathy while addressing customer concerns
- Managed a high volume of incoming calls and emails in a fast-paced environment
- Documented all interactions with customers accurately and thoroughly in the CRM system
- Collaborated with cross-functional teams to escalate complex issues for prompt resolution
- Identified recurring customer issues and worked with the product team to implement long-term solutions
- Assisted customers with product setup, installation, and troubleshooting procedures remotely or onsite when necessary
- Provided guidance to customers on using software applications or online platforms effectively
- Offered personalized recommendations based on individual needs to enhance the overall customer experience
- Followed up with customers after issue resolution to ensure satisfaction and gather feedback for process improvement
- Contributed to the development of training materials for new hires in the customer support team
- Participated in regular training sessions to stay updated on product features, enhancements, and industry trends
- Mentored junior members of the team by providing guidance on best practices for handling challenging situations
- Assisted in testing new software releases before they were rolled out to customers
- Developed deep expertise in company products/services through continuous learning initiatives
- Managed customer escalations by investigating issues thoroughly and providing timely resolutions
- Identified opportunities for process improvement within the customer support department
- Assisted in conducting customer satisfaction surveys to gather feedback on service quality
- Maintained a positive and professional attitude when dealing with challenging customers
- Worked closely with the operations team to ensure smooth order processing and fulfillment
- Provided technical assistance to customers experiencing difficulties with software installations or configurations
- Developed strong relationships with key clients through regular communication and personalized support
- Onboarded new customers, educating them on our company, software usage and learning about school photography
Paraprofessional
Lee's Summit R-7 School District
Lee's Summit, MO
06.2017 - 05.2022
- Adapts classroom activities, assignments and/or materials under the direction of the supervising teacher for the purpose of supporting and reinforcing classroom objectives.
- Communicates with teacher/s and a variety of health care professionals (e.g. Speech Therapist, Pts, COTAs, etc.) for the purpose of assisting in evaluating progress and/or implementing IEP objectives.
- Documents student's daily activities (e.g. behavior, completed assignments, on/off task times, etc.) for the purpose of completing daily logs and student's hourly activities.
- Implements instruction in Life Skills under the direction of the classroom teacher for the purpose of presenting and reinforcing learning concepts.
- Implements under the supervision of assigned teacher, behavioral plans designed by IEP team for students with behavior disorders or other special conditions for the purpose of presenting and/or reinforcing learning concepts.
- Maintains manual and electronic files and/or records for the purpose of providing written reference; and/or meeting mandated requirements.
- Models conversation, manners, clean up activities, listening, and everyday interactions for the purpose of demonstrating appropriate social behavior in a culturally sensitive manner.
- Monitors student's daily schedule and behavior plan (e.g. class schedule, toileting, medication, appetite, etc.) for the purpose of maintaining a safe and positive learning environment.
- Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
- Provides instruction to students, under the direction of the classroom teacher (e.g. math, science, reading, behavioral skills, daily living skills, writing, verbal skills, etc.) for the purpose of implementing IEP goals; assisting in adapting to mainstream classrooms; and ensuring students success.
- Remains with a student at all times for the purpose of providing for the safety of the student, removing students when necessary and de-escalating situations outside the classroom.
- Responds to emergency situations for the purpose of resolving immediate safety concerns.
Substitute Teacher
Kelly Education/ Kelly Services
Lees Summit, MO
08.2016 - 05.2017
- Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
- Delivered engaging lessons and facilitated class discussions to ensure student comprehension of subject matter
- Adapted teaching methods and materials to accommodate diverse learning styles and abilities
- Provided one-on-one assistance to students who required additional support or clarification
- Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery
- Administered tests, quizzes, and assignments according to established guidelines
- Supported classroom management strategies outlined by the regular teacher for consistency in discipline procedures
- Utilized technology tools such as interactive whiteboards or educational software to enhance instruction
- Ensured a safe environment by enforcing school policies on safety protocols during emergencies
- Cultivated strong relationships with students built on trust, empathy, and mutual respect
- Assisted with supervision duties before/after school hours including bus loading/unloading if necessary
Mpix pre-checker during the holiday rush
ERYNN CHRISTINE PHOTOGRAPHY
Pittsburg, KS
01.2015 - 01.2015
- Inspected, organized and packaged orders.
- Created portfolio books, photo buttons, photo key chains, and photo magnets.
- Provided any additional help to other departments in the lab.
Education
Bachelor's - Commercial Art, Art Education
PITTSBURG STATE UNIVERSITY
Pittsburg, KS01-2015
Skills
- Phone etiquette
- Classroom experience
- Employee relationship building
- Experience with children
- New customer onboarding
- Graphic design
- Customer communication
- Teaching
- Attention to detail
- Computer skills
- Organizational skills
Certification
Driver's License
Languages
English
Timeline
Graphic Designer
H&H Color Lab Inc.
05.2025 - 01.2026
Customer Service Representative/Technical Support
H&H Color Lab Inc.
06.2022 - 05.2025
Paraprofessional
Lee's Summit R-7 School District
06.2017 - 05.2022
Substitute Teacher
Kelly Education/ Kelly Services
08.2016 - 05.2017
Mpix pre-checker during the holiday rush
ERYNN CHRISTINE PHOTOGRAPHY
01.2015 - 01.2015
Owner/Photographer
Erynn Christine Photography
01.2012 - Current
Bachelor's - Commercial Art, Art Education
PITTSBURG STATE UNIVERSITY