Samantha Hansen
Antioch,IL
Summary
Enthusiastic and dependable customer service professional with a background in hosting, photography services and family care. Experienced in answering high volumes of calls, coordinating schedules, supporting clients, and maintaining organized systems. Known for staying calm under pressure, communicating clearly, and building positive relationships. Excited to bring strong interpersonal organizational skills to future employer.
Overview
8
8
years of professional experience
Work History
Photographer
Self-employed
05.2024 - Current
- Managed all aspects of a photography business, including scheduling, client communication, invoicing, and project planning.
- Photographed clients, events, and products with a focus on quality and meeting client expectations.
- Built strong relationships with clients through clear communication, responsiveness, and consistent follow-through.
- Provided exceptional customer service from initial inquiry to final delivery, resulting in repeat clients and referrals.
- Maintained organized digital and physical files, ensuring easy retrieval and up-to-date documentation.
- Managed deadlines and followed structural pricing, timelines, and expectations.
- Maintaining a polished, professional demeanor when interacting with clients both in person, and over the phone.
Photographer
Kunes Ford of Antioch
11.2024 - 10.2025
- Captured high-quality images of new and used vehicles for online listings, marketing materials, and dealer promotions.
- Managed photo editing, retouching, and digital asset organization to ensure consistent branding and visual accuracy.
- Coordinated vehicle preparation with sales and service teams to maintain an efficient photography workflow.
- Assisted customers and sales staff with information requests, demonstrating clear communication and helpfulness.
- Entered and updated inventory data with strong attention to detail and accuracy.
- Managed high volumes of tasks while staying calm, efficient, and focused.
- Collaborated with multiple departments, showing reliability, professionalism, and teamwork.
- Demonstrated strong problem-solving skills when coordinating vehicle access, resolving issues, or adjusting daily plans.
- Upheld a professional, customer-focused attitude at all times, representing the dealership's brand in person and online.
Childcare and Pet Care Provider
Self-employed
01.2018 - 06.2024
- Provided attentive daily care for children, including meal prep, playtime supervision, learning activities, and routine needs.
- Followed feeding schedules, routines, and special instructions accurately for both children and pets.
- Demonstrated strong patience, empathy, and problem-solving skills in dynamic household environments.
- Handled emergencies, or unexpected situations calmly and responsibly
Hostess
Texas Roadhouse
08.2022 - 10.2022
- Delivered consistent, high-quality customer service in a fast-paced environment.
- Operated a multi-line phone system to answer guest questions, provide wait times, and redirect calls to appropriate recipients. 2
- Demonstrated strong multitasking skills by managing phones, guest check-ins, and seating priorities simultaneously.
- Maintained accurate information and updated guest lists, building reliability in handling administrative tasks.
- Communicated clearly with both customers and team members, ensuring smooth operations and positive experiences.
- Stayed organized under pressure while handling peak volumes, showing readiness for a high-demand office environment.
- Upheld a polished, professional demeanor while representing the brand at the first point of contact.
- Adapted quickly to changing conditions and shifting priorities during busy service hours.
Education
High School Diploma -
Antioch Community High School
Antioch, ILAssociate of Arts - Psychology
College of Lake County
Grayslake, IL12-2026
Skills
- Multitasking Abilities
- Attention to detail
- Customer service
- Excellent communication
- Organizational skills
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Guest complaint resolution
- File organization and management
- Promotional awareness
- Interpersonal skills
- Work prioritization
- Team building
- Customer communication
- Decision-making
- Adaptability and flexibility
- Verbal and written communication
- Typing speed and accuracy
Websites
Interests
- Photography
- Psychology
- Spending time with Family and Friends
- Music
- Lifting
- Fishing
- Camping
- Kayaking
- Writing
Timeline
Photographer
Kunes Ford of Antioch
11.2024 - 10.2025
Photographer
Self-employed
05.2024 - Current
Hostess
Texas Roadhouse
08.2022 - 10.2022
Childcare and Pet Care Provider
Self-employed
01.2018 - 06.2024
High School Diploma -
Antioch Community High School
Associate of Arts - Psychology
College of Lake County