Roger Ledoux
Kapolei
Summary
Dynamic operations and quality leader with over 20 years of expertise in navigating highly regulated, safety-critical environments, including federal aviation and military operations. Proven success in managing quality assurance, compliance, audits, training, and corrective actions within complex, multi-stakeholder organizations. Strong ability to collaborate with federal regulators, executive leadership, and operational teams to uphold rigorous quality, safety, and performance standards. Committed to driving continuous improvement and fostering a culture of excellence across all organizational levels.
Experienced business leader prepared for regional leadership. Demonstrated success in driving growth, optimizing operations, and enhancing client relationships. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial management, and market analysis. Adaptable and reliable in meeting changing needs.
Overview
24
24
years of professional experience
1
1
Certification
Work History
REGIONAL VICE PRESIDENT / BUSINESS OWNER
Self-Employed
01.2020 - Current
- Regional Vice President responsible for regulatory compliance, quality oversight, training, and performance management across a multi-state organization.
- Provide executive oversight of a regulated financial services organization with 40 licensed professionals, ensuring compliance with regulatory, ethical, and quality standards.
- Oversee quality controls, audits, and corrective actions related to client service and agent conduct.
- Develop, implement, and continuously improve training programs, performance metrics, and compliance monitoring systems.
- Oversee documentation, reporting, and remediation of compliance and quality issues.
- Maintain accountability for over $3 million in assets under management, ensuring accuracy, transparency, and risk control.
- Prepare executive reports on performance, compliance, and corrective actions.
- Led cross-functional teams to enhance operational efficiency and improve service delivery standards.
- Developed and executed strategic business plans to drive regional growth and profitability.
- Mentored emerging leaders, fostering talent development and succession planning within the organization.
CERTIFIED PROFESSIONAL CONTROLLER (CPC)
Federal Aviation Administration (FAA)
08.2016 - 12.2019
- Federal employee in one of the most highly regulated safety environments in the U.S. government.
- Operated in a Level 11 FAA facility, applying federal regulations, FAA orders, and quality standards governing airspace operations.
- Ensured continuous compliance with FAA safety, quality, and operational standards under high-risk conditions.
- Participated in internal reviews, evaluations, and corrective actions following operational deviations.
- Coordinated with multiple government entities to ensure system integration, safety, and regulatory compliance.
CERTIFIED PROFESSIONAL CONTROLLER (CPC)
Federal Aviation Administration (FAA)
02.2012 - 07.2016
- Ensured strict adherence to FAA regulations, procedures, and quality requirements in high-volume operational settings.
- Supported safety assurance activities through real-time monitoring, reporting, and mitigation of operational risks.
- Collaborated with multiple FAA facilities to maintain system integrity and compliance.
- Achieved high levels of customer satisfaction by addressing the concerns of pilots, airlines, and other stakeholders in a timely manner.
- Served as an active member on various committees focused on improving aviation safety standards, sharing insights from personal experience as a certified professional controller.
- Played an instrumental role in developing new policies and procedures aimed at enhancing overall efficiency and safety within the organization.
- Managed challenging emergency situations calmly under pressure, coordinating resources efficiently to minimize risks to aircrafts and passengers.
- Ensured seamless coordination between multiple departments for effective airspace management and resource allocation.
SENIOR TOWER WATCH SUPERVISOR / STANDARDIZATION & EVALUATION LEAD
U.S. Air Force
03.2007 - 05.2012
- Senior supervisory role directly aligned with QA/QC leadership.
- Supervised and evaluated a team of 12 air traffic controllers, ensuring compliance with Air Force, FAA, and local regulations.
- Served as Assistant NCOIC of Standardization & Evaluation, conducting quality assurance inspections, certifications, and audits.
- Led preparation and execution of Air Traffic System Evaluation Program (ATSEP) inspections, resulting in top-tier inspection outcomes.
- Reviewed procedures, operating instructions, and documentation to ensure regulatory compliance and quality standards.
- Developed and delivered training programs and evaluated personnel performance against established quality criteria.
- Prepared inspection findings, corrective action recommendations, and leadership briefings.
- Coordinated communication between multiple military units to ensure mission alignment and efficiency.
- Conducted regular assessments of watch operations, identifying areas for process improvement and training needs.
- Led briefings on operational changes, fostering a culture of continuous improvement among staff members.
- Developed standard operating procedures for watch activities, ensuring consistency and adherence to regulations.
- Monitored personnel adherence to standard operating procedures, reducing errors and promoting consistent work quality.
- Fostered a positive work atmosphere by addressing staff concerns promptly, leading to increased morale among the team members.
AIR TRAFFIC CONTROLLER
U.S. Air Force
02.2002 - 02.2007
- Performed regulated operational duties in compliance with military and international aviation standards.
- Recognized for performance during inspections and evaluations.
- Served as trainer and evaluator, supporting quality and standardization objectives.
- Coordinated air traffic operations to ensure safe and efficient movement of aircraft in controlled airspace.
- Monitored radar displays and communication systems to maintain situational awareness and prevent collisions.
- Directed aircraft landings and takeoffs, optimizing runway usage to enhance operational efficiency.
- Provided clear, concise instructions to pilots, facilitating effective communication during critical flight phases.
- Trained junior personnel on air traffic control procedures, fostering a culture of safety and teamwork.
- Implemented new protocols for emergency situations, enhancing response times and overall safety standards.
Education
Bachelor of Science - Professional Aeronautics, International Relations
Embry-Riddle Aeronautical University
Las Vegas, NV08-2010
Associate of Science - Airway Science
Community College of The Air Force
Maxwell Air Force Base, Alabama12-2005
Skills
- Quality Management Systems (QMS)
- Quality Assurance / Quality Control (QA/QC)
- Regulatory Compliance (Federal & Governmental)
- Internal & External Audits / Inspections
- Corrective & Preventive Action (CAPA)
- Contractor & Operational Oversight
- Training Program Development
- Executive Reporting & Metrics
- Cross-Department Coordination
- Risk Identification & Mitigation
- Policy Development & Enforcement
- Staff leadership
- Innovation and creativity
- Operations management
- Operational planning
- Strategic Decision-making
Certification
- Chief Controller Training
- FAA On-the-Job Training Instructor
- NCOIC of Standardization & Evaluation
- NCOIC of Training
- Airman Leadership School
HONORS & AWARDS (Selected)
Air Force Commendation Medal (2x), Air Force Achievement Medal (2x), Air Combat Command ATC Watch Supervisor of the Year, Outstanding Performer – Multiple Federal & Military Inspections
Timeline
REGIONAL VICE PRESIDENT / BUSINESS OWNER
Self-Employed
01.2020 - Current
CERTIFIED PROFESSIONAL CONTROLLER (CPC)
Federal Aviation Administration (FAA)
08.2016 - 12.2019
CERTIFIED PROFESSIONAL CONTROLLER (CPC)
Federal Aviation Administration (FAA)
02.2012 - 07.2016
SENIOR TOWER WATCH SUPERVISOR / STANDARDIZATION & EVALUATION LEAD
U.S. Air Force
03.2007 - 05.2012
AIR TRAFFIC CONTROLLER
U.S. Air Force
02.2002 - 02.2007
Bachelor of Science - Professional Aeronautics, International Relations
Embry-Riddle Aeronautical University
Associate of Science - Airway Science
Community College of The Air Force