Eryonna Chambers
Chicago,IL
Summary
Dynamic professional with a proven track record at Thresholds, enhancing client employability and establishing key employer relationships. Excelled in roles requiring exceptional problem-solving abilities and Microsoft Excel proficiency. Achieved notable success in improving client interview chances and resolving complex billing inquiries, demonstrating unparalleled customer service and analytical skills.
Overview
8
8
years of professional experience
Work History
Employment Specialist
Thresholds
Chicago, IL
04.2024
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Billing Clerk
International Autos
West Allis
02.2023 - 03.2024
- Provided customer service support by responding to inquiries related to billing matters
- Verified accuracy of invoices prior to sending them out for payment processing
- Processed payments from customers in accordance with company policies and procedures
- Monitored incoming emails for new requests or changes related to existing deals
- Maintained strong communication with sales teams to ensure all required information was provided for each deal
- Consistently met deadlines by efficiently organizing workloads and prioritizing tasks
- Collaborated with other departments to resolve any discrepancies or issues related to the deals
- Prepared documents such as invoices, purchase orders, shipping labels, bills of lading accurately
- Adeptly handled escalated customer inquiries regarding their deals in a timely manner.
Receptionist
International Autos
West Allis
07.2020 - 06.2023
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Keep the reception area clean and neat to give visitors a positive first impression
- Confirm appointments, communicate with clients, and update client records
- Answer central telephone system and direct calls accordingly
- Resolve customer problems and complaints
- Manage multiple tasks and meet time-sensitive deadlines
- Scanning and filing customers repair orders and customer sold deals information in an organized and timely matter
- Use critical thinking to break down problems, evaluate solutions, and make decisions
- Maintain excellent attendance record and consistently arrive to work on time.
Flex Security Officer
Titan Security
Chicago
03.2018 - 06.2020
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Checked and verified photo identification prior to granting facility access
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building
- Reported irregularities such as fire and safety hazards to maintenance
- Permitted entry with escort for approved persons into secure locations
- Authorized entrance papers and granted or denied entrance to building
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
CAP 1 Associate
Walmart
Chicago
01.2016 - 03.2018
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise
- Counted supplies in stock room and posted totals to inventory records using RF scanner
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies, and adjusting errors
- Kept work areas neat, clean, and free from debris
- Picked and packed order items
- Stocked shelves, racks, and cases with new or transferred merchandise
- Greeted customers and directed to requested products
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Labeled boxes, crates, and containers with accurate order information, destinations, and codes to minimize shipping errors.
Education
Associate of Applied Science/ Paralegal studies -
Bryant & Stratton College
12.2024
Skills
- Correspondence Writing
- Account Management
- Inquiry Requests
- Credit Card Payment Processing
- Active Listening
- Microsoft Excel
- Microsoft Word
- Customer Relationship Management
- Problem-Solving Ability
- Conflict Resolution
- Refund Processing
- Customer Service
Relatedcoursesandskills
- Intro to Legal Studies
- Legal Research and writing
- Office Administration and Organization
- Business Communication
- Inventory Management
- First Aid Certified
- Microsoft Office
- Customer Service Excellence
Awards
- Dean's list Winter 2023 Semester
- Dealership security awareness certificate
- Identify theft prevention certificate
- Social media use certificate
- Dean's list Fall 2023
Timeline
Employment Specialist
Thresholds
04.2024
Billing Clerk
International Autos
02.2023 - 03.2024
Receptionist
International Autos
07.2020 - 06.2023
Flex Security Officer
Titan Security
03.2018 - 06.2020
CAP 1 Associate
Walmart
01.2016 - 03.2018
Associate of Applied Science/ Paralegal studies -
Bryant & Stratton College