Esaa Ali

• Communicated regularly with customers regarding data exchange and technology integration, fostering strong client relationships.
• Implemented and managed technology and software budget, ensuring optimal resource allocation.
• Identified and resolved computer hardware and network system issues, employing troubleshooting techniques for remediation.
• Coordinated secure system access for users across various departmental systems and platforms.
• Analyzed network security and infrastructure, identifying areas for improvement and implementing necessary enhancements.
• Developed strategic business plans outlining departmental IT resource needs.
• Led group projects as a team leader, delegating tasks and providing constructive feedback.
• Supervised the expansion of vulnerability management software deployment across the organization.
• Coordinated the deployment of IT infrastructure to support the creation of a SharePoint-based intranet site for company employees.
• Developed and implemented a phishing testing process to assess users' awareness and preparedness regarding phishing threats.
• Created a comprehensive Cybersecurity Incident Response Plan (CSIRP) for the organization.

• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Collaborated with customers, internal staff, and stakeholders to plan, implement, and integrate system-oriented projects.
• Diagnosed and repaired issues with remote VPN connections to maintain functionality.
• Managed company servers, computers, printers, cables, and other equipment.
• Resolved and documented customer-reported network issues via phone and email.
• Managed firewall, VPN, network security, and incident response.
• Served as Office 365/Exchange Online Administrator and User Manager.
• Evaluated system hardware and software, recommending modifications for performance improvement.

• Installed, removed, and operated electrical power generating and control systems, automatic transfer switches, aircraft arresting systems, and associated equipment.

Technical Instructor

• Taught Cummins/Onan power systems and automatic transfer panel troubleshooting procedures
• Delivered stand up lecture/hands on demonstration to support 57 academic days of classroom instruction
• Supervised and mentored over 450 students annually and provided counseling relative academic performance
• Created and edited training materials and assisted in development and design of training aids for instruction
• Documented student progress on appropriate forms; prepared, personalized and maintained lesson plans
• Administered and scored examinations; recorded and summarized results; provided counseling and feedback
• Performed tasks certification; recommended and implemented actions for student eliminations

• Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
• Coordinated classroom lectures with laboratory assignments.
• Facilitated learning by teaching diverse IT subjects, technologies, and hands-on practices, with a focus on fostering student comprehension and technical proficiency.
• Met with students outside of class to answer questions, explain difficult concepts, and address individual concerns.
• Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
• Fostered a positive and encouraging learning atmosphere, underscored by patience, empathy, and support for students.
• Superior organizational and time management skills, ensuring efficient course delivery and management.