ESAIE DUPONT
Billerica,MA
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Hardworking and passionate job seeker with strong organizational skills.Eager to secure entry-level Computer Technician position. Ready to help team achieve company goals. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
8
8
years of professional experience
Work History
Mental Health Worker
Taunton State Hospital
09.2024 - Current
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
Activity Assistant
Next Step Healthcare
06.2017 - 10.2024
- Work with individuals, and community groups to Improve mental health
- Encourage clients to discuss emotions and experiences
- Help clients define goals, plan actions and gain insight.
- Enhanced community involvement through personalized interactions.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
- Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
- Assisted in the development of individualized care plans by contributing insights on residents'' interests, preferences, and abilities gathered during activities engagements.
- Evaluated program effectiveness through regular feedback collection from participants and their families, leading to continuous improvement efforts for enhanced resident satisfaction.
- Documented participant progress, providing valuable data for care plan adjustments and future activity planning.
- Implemented pet therapy visits, providing comfort and companionship to animal-loving residents who may have experienced loneliness or depression without such interactions.
- Evaluated supplies and requested purchases to meet activity plans.
- Assisted with physical therapy exercises to help residents regain strength and mobility.
- Scheduled movies, entertainment, and other special events.
- Transported and escorted program participants to and from activities and on field trips.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Trained staff members on conducting events and following safety procedures.
- Assisted in recruitment and hiring of new recreation staff.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Collaborated with other recreation staff in developing new recreational activities.
Site Security Manager
Northeast Security Inc
09.2019 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Documented unusual incidents along with property damage findings comprehensively.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Established strong working relationships with external vendors supplying essential security equipment and services, enabling prompt resolution of any technical issues that arose.
- Reduced incidents of trespassing by conducting regular security audits and identifying vulnerabilities.
- Provided regular updates on site security status to upper management, allowing for informed decision-making regarding resource allocation and policy changes.
- Assessed potential risks and developed contingency plans for various emergency scenarios, ensuring preparedness at all times.
- Maintained up-to-date knowledge of industry trends and best practices in order to continuously improve site security measures.
- Collaborated with other departments to integrate security measures into overall company operations, fostering a culture of safety throughout the organization.
- Actively participated in industry conferences and workshops to stay informed about the latest developments in site security management and emerging threats.
- Managed a team of security personnel, ensuring proper training and adherence to company policies.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Coordinated protective service operations with other emergency response agencies.
- Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Education
Certificate - Computer Programming
Massasoit Community College
Brockton, MA06.2021
Certificate Of Technical Studies - Network And System Administration
Mattapan/ Greater Greater Boston Technology
24 Regis Rd, Mattapan, MA 0212602.2017
Associate's Degree - MCTS 70-620 Windows Server 2008 Web Designer ( HTM
Gilles Professional School
Port-au-prince, Haiti08.2010
Skills
- Skill
- Human and respectful
- Calm under pressure
- Computing and Mobile Repair
- Internal components installation
- Internet setup and repair
- Routing protocol knowledges
- Web Designer (HTML, CSS, Java Script, MySQL)
- MCTS 70-620
- Windows server 2008
- Patient
- Ability to multitask
- Strong communication skills
- Ability speak and write 3 Languages (French, Haitian creole, English)
- Well trained working with people with disability
- Set up Hardware and Install and Configure Software and Drivers
- Computer Networking
- Hardware Installation
- Experience with LAN/WAN
- Excellent Troubleshooting Skills
- Good Knowledge of internet Security and Data privacy
- Patient care
- Patient care delivery
- Patient education and advocacy
- Quality improvement
- Care coordination
- Patient confidentiality
- Compassionate care
- Discharge planning
- Employee relations
- Public policy
- Nursing liaison
- Evaluation
- Critical thinking
- Direct patient care
- Task delegation
- Work Planning and Prioritization
- Deadline management
- Hiring and terminations
- Staff assignments
- Budget planning
- Care delivery
- Patient counseling
- Staff coaching and mentoring
- Multitasking and organization
- Staff leadership
- Care monitoring
- Compliance oversight
- Emergency response
- Cardiopulmonary resuscitation CPR
- Ward management
- Medication tracking
- Schedule management
- Staff management
- Problem identification
- Patient care assessment
Timeline
Mental Health Worker
Taunton State Hospital
09.2024 - Current
Site Security Manager
Northeast Security Inc
09.2019 - Current
Activity Assistant
Next Step Healthcare
06.2017 - 10.2024
Certificate - Computer Programming
Massasoit Community College
Certificate Of Technical Studies - Network And System Administration
Mattapan/ Greater Greater Boston Technology
Associate's Degree - MCTS 70-620 Windows Server 2008 Web Designer ( HTM
Gilles Professional School