Esau Fonseca
The Bronx,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Admin Supervisor/ Night Shift Manager
James Allen R2net
04.2016 - 10.2020
- Prepared materials for following shift. Received and distributed precious stones/jewelry for processing, photography and returns.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Delegated tasks and oversaw performance to accomplish all required objectives.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Inventory control
- Quality assurance
- Maintenance of machines.
Assistant Store Manager
Boss Deli Grocery Store
02.2013 - 03.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Balanced end if day transaction verifying cash sales and deposits.
- Scheduled inventory, deliveries, and maintenance orders.
Administrative Assistant (WEP)
NYPD 46TH PRECINCT
06.2011 - 12.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Generated, compiled,and filed documents for legal department.
- Maintain and troubleshoot office equipment.
Coordinator
Geological Institute Of America GIA/GTL
01.1997 - 08.2008
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Open/closed business. Account for all stones/jewelry and items. Secured all vaults and alarms.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Adjusted payroll timesheets.
- Verified and fix any discrepancies pertaining weight, color, cut, clarity of precious stones and jewelry.
- Performed laser inscriptions. (Texts and trademarks)
- Supervised 30+ employees.
Bank Teller
Dime Savings Bank Of NY
06.1995 - 12.1997
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed vault and ATM duties. (Balancing and restocking)
- Acquisition of new business through referrals and investments.
Education
General Studies
Liberty University
Lynchburg, VASkills
- Operational Efficiency
- Corrective Actions
- Delivery Overseeing
- Vendor Relations
- Workflow Management
- Inventory Monitoring
- Team Supervision
- Administrative Support
Timeline
Admin Supervisor/ Night Shift Manager
James Allen R2net
04.2016 - 10.2020
Assistant Store Manager
Boss Deli Grocery Store
02.2013 - 03.2016
Administrative Assistant (WEP)
NYPD 46TH PRECINCT
06.2011 - 12.2013
Coordinator
Geological Institute Of America GIA/GTL
01.1997 - 08.2008
Bank Teller
Dime Savings Bank Of NY
06.1995 - 12.1997
General Studies
Liberty University