Summary
Overview
Work History
Education
Skills
Software
Certification
Work Availability
Interests
Quote
Timeline
BusinessAnalyst

Esau Garnelo

Technical Support Specialist
Lexington,KY

Summary

Qualified Advanced Technical Support Specialist with 3 years of Technical and customer service experience. Provides comprehensive Software support for multiple operating system. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert macOS and Windows user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Overview

3
3
years of professional experience
1
1
Certification
2
2
Languages

Work History

Technical Support Specialist

Conduent
Lexington, KY
10.2018 - Current
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across all time zones.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Recorded and maintained relevant notes for each client and work order.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Machine Operator

Yokohama Industries Americas
Versailles, KY
12.2012 - 10.2018
  • Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
  • Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
  • Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
  • Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.

Front Counter Crew Member

Chick-fil-A
Lexington, KY
12.2017 - 05.2018
  • Assisted other team members to achieve goals.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Supported great dining and meal experiences for guests.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers.

Education

High School Diploma -

Blake School of The Arts
Tampa, FL
08.2007 - 05.2011

Skills

Desktop Component Repair

undefined

Software

MacOS

Windows

Various music production software

Certification

Medical Interpretation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Desktop Component Repair

Music, playing multiple instruments and music production

Building Computers

DJing

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Technical Support Specialist

Conduent
10.2018 - Current

Front Counter Crew Member

Chick-fil-A
12.2017 - 05.2018

Medical Interpretation

07-2015

Machine Operator

Yokohama Industries Americas
12.2012 - 10.2018

High School Diploma -

Blake School of The Arts
08.2007 - 05.2011

Similar Profiles

CREATE PROFILE
Esau GarneloTechnical Support Specialist