Doniell Willis
Temple Terrace,Fl
Summary
Seeking to expand businesses to reach their greatest potential with the knowledge and experience gained. Providing excellent service to every client and able to adjust to any situation, no challenge is too big nor too small. Treating every situation professionally and always representing the company with respect.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Chat Team
Rooms to Go
05.2023 - Current
- Assist customers who have any issues with their furniture, via chat
- Customer relationship is important and that the very best to accommodate the very best is done to accommodate the customer with whatever request is asked
- Usually assisting four to five customers at once
Housekeeper
Hard Rock Casino
12.2022 - 05.2023
- At the Hard Rock Casino I assisted with hotel housekeeping, I would clean 7-9 hotel rooms a day including suites
- Hard Rock Casino is a 5 Star Rating on BBB and the expectations coming from the workers were very high
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Mastered time management by ensuring each room was perfectly set up and sanitized and thoroughly inspected after each cleaning
Customer Service
Connect Your Care
12.2020 - 12.2022
- Connect Your Care is a contact center that manages and administrates Health Savings Accounts (HSA), Flexible Spending Account (FSA) and Health Reimbursement Accounts (HRA)
- We assist with filing claims, reissuing checks, updating profile information and anything else in regards to these health savings accounts.
Senior Caregiver
Donna's Devoted Home Care LLC
03.2017 - 03.2020
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Customer Service/Billing Specialist
EGS
08.2016 - 03.2017
- EGS is the former name for the call center that assisted customers with tracking, processing, and picking up packages for UPS courier.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
Education
High School Diploma -
Robinson High School
Tampa, FL01.2013
Skills
- Working Knowledge of Microsoft Office (Word, Excel, PowerPoint)
- Adobe Dreamweaver
- Master at Multitasking
- Proficient in Client Retention
- Proficient in Customer Relationship Management
- Excellent in Time Management
- Confident Decision Maker
- Quick learner
- Able to operate under pressure
- Detailed oriented (Well organized)
- Collaborative Leader
- Loyal and Discrete (Flexible and adaptive – work in changing environment)
- Excellent communicator – Can speak in front of large groups and/or webinars
- Active Listener
- Outgoing Personality
- Solve problems quickly
- Strong knowledge of products
- Not easily distracted
- Empathetic/Caring
- Compassionate and in tune with others emotions
- Client Advocacy
- Conflict Resolution
- Client Confidentiality
- Empathy building
- Elder Care Knowledge
- Child Development
- Safety Planning
- Life Skills Development
References
Available Upon Request
Timeline
Customer Service Representative Chat Team
Rooms to Go
05.2023 - Current
Housekeeper
Hard Rock Casino
12.2022 - 05.2023
Customer Service
Connect Your Care
12.2020 - 12.2022
Senior Caregiver
Donna's Devoted Home Care LLC
03.2017 - 03.2020
Customer Service/Billing Specialist
EGS
08.2016 - 03.2017
High School Diploma -
Robinson High School