Esau Valdez
El Paso,Texas
Summary
Operations and business management professional with over 5 years of experience overseeing organizational functions, including accounting, tax preparation, workforce management, logistics, procurement, production oversight, and technical equipment maintenance. Proven ability to optimize workflows, maintain compliance, manage financial records, and resolve operational issues efficiently in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Operations Manager
A&A Furniture, LLC
El Paso, TX
01.2020 - Current
- Managed day-to-day operations including scheduling, workflow coordination, and customer communication.
- Handled bookkeeping, maintained accurate records for 25 accounts, and organized important documents.
- Provided customer service, addressed concerns, and ensured a positive experience. Managed around 30 calls, and emails per day.
- Hired, trained, and supported employees with daily tasks and safety procedures.
- Organized materials and tracked inventory to ensure availability and efficiency.
- Solved daily problems to keep operations running smoothly.
- Maintained a clean, organized, and safe work area consistent with compliance standards.
- Streamlined operational processes to enhance efficiency and reduce costs.
Production & Delivery Associate
A&A Furniture, LLC
El Paso, TX
02.2011 - 12.2019
- Coordinated timely delivery schedules, ensuring efficient route planning and customer satisfaction.
- Managed inventory tracking through warehouse software, optimizing stock levels and delivery accuracy.
- Assisted in loading and unloading furniture, adhering to safety protocols to prevent damage during transit.
- Collaborated with team members to streamline delivery processes, enhancing overall operational efficiency.
Tax Associate
H&r Block
El Paso, TX
08.2011 - 12.2011
- Analyzed client financial documents to ensure compliance with federal and state tax regulations.
- Prepared and reviewed individual and business tax returns for accuracy and completeness.
- Assisted clients in understanding tax liabilities and potential deductions, enhancing client satisfaction.
- Mentored junior associates on tax preparation processes and best practices, fostering team development.
Sales Associate
Red Cats USA
El Paso, TX
01.2009 - 12.2009
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed inventory levels, ensuring optimal stock for daily operations.
- Trained new sales associates on product knowledge and sales techniques.
- Developed promotional displays to boost product visibility and sales performance.
Education
BBA - General Business
University of Texas At El Paso (UTEP)
El Paso, TX07-2017
Skills
- Inventory & Supply Management
- AI Tools & Technology
- Safety Awareness & Compliance
- Multitasking & Organization
- Proficient in Spanish
- Customer service
- Problem-solving
- Team leadership
Languages
Spanish
Professional Working
Timeline
Operations Manager
A&A Furniture, LLC
01.2020 - Current
Tax Associate
H&r Block
08.2011 - 12.2011
Production & Delivery Associate
A&A Furniture, LLC
02.2011 - 12.2019
Sales Associate
Red Cats USA
01.2009 - 12.2009
BBA - General Business
University of Texas At El Paso (UTEP)