Esbeidy Linares
Homestead
Summary
Certified Nursing Assistant with a proven track record at Baptist Health South Florida, excelling in HIPAA compliance and critical thinking. Recognized for enhancing patient satisfaction through exceptional service and effective communication. Adept at multitasking and training new staff, fostering a collaborative environment that drives team success. Experienced in providing quality care to patients in a variety of medical settings. Delivers task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Tech-savvy with Cerner as well as First Net programs, has a passion for continuous improvement. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
Work History
Patient Financial Representative
Baptist Health South Florida South Florida
04.2024 - Current
- Assisted patients with billing inquiries and financial assistance programs.
- Educated patients on payment options and financial responsibilities.
- Resolved discrepancies in patient accounts through thorough investigation and communication.
- Trained new employees on best practices for patient financial interactions.
- Provided exceptional customer service, addressing patient concerns promptly and professionally while maintaining empathy and understanding.
- Assisted in training new employees on department procedures, contributing to the development of a skilled workforce within the organization.
- Ensured patient privacy by adhering to all HIPAA regulations during daily tasks and interactions.
Clinical Partner
Baptist Health South Florida South Florida
10.2019 - 04.2024
- Monitored patient data and documentation for accuracy, ensuring compliance with regulatory standards.
- Trained new staff on clinical procedures, fostering a collaborative team environment and knowledge sharing.
- Assisted in maintaining a safe clinical environment by adhering to infection control protocols and appropriate equipment usage.
- Promoted a positive work culture within the unit by actively participating in team-building activities or initiatives that fostered collaboration among colleagues.
- Enhanced patient care by meticulously monitoring and recording vital signs, fluid intake, and output.
- Decreased nurse workload by proactively addressing patient concerns and promptly escalating critical issues when necessary.
- Elevated the standard of care delivery by serving as a mentor to new clinical partners through role modeling best practices and offering constructive feedback.
- Maintained patient confidentiality while adhering to HIPAA regulations during all interactions with patients, families, and other healthcare professionals.
- Advanced professional development through ongoing education courses on topics such as wound care management, fall prevention strategies, or cultural competence training.
- Assisted with emergency situations efficiently while remaining calm under pressure; provided life-saving procedures such as CPR when needed.
- Facilitated smooth discharges for patients transitioning from hospital to home.
- Improved patient satisfaction by providing compassionate care during daily activities such as bathing, dressing, and feeding.
- Contributed to effective team communication by participating in daily hand-off reports, department meetings, and shift changes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff by doing lab draws and documenting and verifying patient information before labeling the blood.
Sales Associate
Living Colors Nursery
10.2023 - 03.2024
- Assisted customers in selecting plants and gardening supplies based on individual needs
- Maintained product displays to enhance visual appeal and promote sales
- Processed transactions accurately using point-of-sale systems
- Collaborated with team members to organize inventory and restock shelves efficiently
- Educated customers on seasonal promotions and upcoming events to increase participation
- Assisted with the development of marketing materials, attracting new customers through targeted promotions and events.
- Organized plant inventories on nursery premises to facilitate easy product selection and purchase.
- Processed transactions efficiently, ensuring quick and accurate checkouts for clients.
- Contributed to team efforts by maintaining a clean and safe work environment for both staff and customers.
Student Worker
Youth Co-Op
04.2019 - 07.2019
- Completed research, compiled data, and assisted in timely reporting.
- Implemented innovative techniques for data collection, improving reliability and validity of research outputs.
Sales Associate
Macy's
10.2018 - 03.2019
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions, sales, and policies to effectively address customer inquiries.
- Organized merchandise displays to optimize store layout and drive sales.
- Processed transactions accurately using point-of-sale systems and handled cash management responsibilities.
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
- Participated in inventory management by restocking shelves and conducting regular stock checks.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Seasonal Worker
Ulta Beauty Inc.
09.2018 - 10.2018
- Collaborated with team members to ensure timely completion of setup tasks.
- Supported loading and unloading of materials for efficient workflow.
- Followed detailed instructions to achieve desired layout configurations.
- Ensured safety during event setups by adhering to guidelines and proper equipment usage.
- Maximized use of resources through proper inventory management, reducing waste and minimizing costs.
Education
No Degree - Nursing
Miami Dade College
Miami, FL05-2028
High School Diploma -
South Dade Senior High
Homestead, FL06-2018
Skills
- HIPAA compliance
- Time management expertise
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Adaptability and flexibility
- Strong analytical skills
- Verbal and written communication
- Teamwork and collaboration
Timeline
Patient Financial Representative
Baptist Health South Florida South Florida
04.2024 - Current
Sales Associate
Living Colors Nursery
10.2023 - 03.2024
Clinical Partner
Baptist Health South Florida South Florida
10.2019 - 04.2024
Student Worker
Youth Co-Op
04.2019 - 07.2019
Sales Associate
Macy's
10.2018 - 03.2019
Seasonal Worker
Ulta Beauty Inc.
09.2018 - 10.2018
No Degree - Nursing
Miami Dade College
High School Diploma -
South Dade Senior High