Eva Cofran
Norfolk,VA
Summary
Versatile and dynamic, with a proven track record at prior employment for enhancing customer satisfaction through exceptional service and efficient operations management. Leveraged strong multitasking abilities and emotional support skills to foster positive environments across roles, significantly improving organizational growth and social skills development.
Overview
11
11
years of professional experience
Work History
In-Home Child Caregiver
Self
11.2023 - Current
- Managed daily routines, including meal preparation, bathing, dressing, and bedtime rituals to maintain consistency for the children.
- Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
- Ensured a safe and nurturing environment by childproofing the home and monitoring play areas.
- Encouraged outdoor exploration through nature walks or visits to local parks while discussing environmental awareness topics relevant to their age group.
- Enhanced children''s social skills by organizing playdates and group activities.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Bartender/Server
Red Robin
06.2020 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Lead Server
Pasta Pasta
09.2013 - 06.2020
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Education
High School Diploma -
Great Bridge High School
Chesapeake, VA06-2013
Skills
- Organizational growth
- Social skills development
- Emotional support
- Outdoor play supervision
- Infant care experience
- Patient
- Meal preparation and cooking
- Friendly and respectful
Timeline
In-Home Child Caregiver
Self
11.2023 - Current
Bartender/Server
Red Robin
06.2020 - 11.2022
Lead Server
Pasta Pasta
09.2013 - 06.2020
High School Diploma -
Great Bridge High School
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