Summary
Overview
Work History
Skills
Timeline
Generic

Escarcega Victoria

San Clemente ,CA

Summary

Dynamic and results-driven professional with extensive experience at Disneyland Resort, excelling in customer service and problem-solving. Proven ability to foster teamwork and collaboration while maintaining a friendly, positive attitude. Adept at adapting to changing environments, ensuring operational efficiency, and enhancing guest experiences through effective communication and critical thinking.

Overview

8
8
years of professional experience

Work History

Resort Operations Costuming Working Lead

Disneyland Resort
Anaheim, CA
07.2024 - Current
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information, and provided solutions to problems.

Main Street West Retail Working Lead

Disneyland Resort
Anaheim, CA
04.2018 - 07.2024

• Daily responsibilities include helping guests by answering questions,

providing information, and assisting with special requests.

• Assisting cast members with point of sale, cash handling, returns, and

exchanges.

• Assist with daily store operations, such as recovery, loss prevention,

stocking, inventory, light cleaning, and execution of the opening and

closing of stores.

• Adept at problem-solving, and can calmly handle difficult situations.

• Enthusiastic, and shows strong interactive skills, high energy, and an engaging personality.

  • Demonstrates and shows an understanding of the Five Keys Basics.

• Performs responsibly in a consistently changing environment, both independently and as a team.

• Shows self-direction and promotes an environment of accountability.

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable

Timeline

Resort Operations Costuming Working Lead

Disneyland Resort
07.2024 - Current

Main Street West Retail Working Lead

Disneyland Resort
04.2018 - 07.2024
Escarcega Victoria