Escarly Rosario
Freemansburg,PA
Summary
Meticulously organized and driven professional, aiming to leverage existing knowledge to enhance efficiency and boost overall productivity.
Overview
10
10
years of professional experience
Work History
Remote Customer Service Representative
Assurant
New York, NY
09.2023 - Current
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved complex customer inquiries by utilizing CRM systems and product knowledge.
- Trained new team members on company policies, procedures, and customer service best practices.
- Enhanced customer satisfaction by implementing feedback mechanisms to identify service gaps.
- Led initiatives to reduce response times, improving overall efficiency of customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Flight Coordinator
Do&Co Catering
Jamaica Queens
01.2023 - 09.2023
- Maintain professional communication with various channels and distribute all incoming operational information to the relevant departments.
- Ensure that production processes, quality standards, deadlines, and accuracy are met to deliver Do&Co’s high-end products to their aircraft crew in person without delays.
- Ensure that products and trolleys consistently meet the utmost quality standards and that deliveries are conducted according to the customer’s instructions.
- Conduct physical counts and pack additional equipment or products.
- Identify procedures that can be improved and propose suggestions for increased efficiency and enhanced customer care.
- Confirm that special meals and the correct number of meals for each flight are prepared, packed, and assigned correctly.
- Collaborate with a team of Food Packers in a hands-on approach and assist in the assembly line when necessary, setting up trays, preparing, and packaging food inside a cooler/refrigerated area.
Matron
Consolidated Bus Transit
09.2017 - 02.2023
- Supervise and monitor students’ safety while on the bus.
- Ensure students arrive on time and are released to an authorized individual.
- Assist and ensure the safety of special needs students while on the bus.
- Verify that all student passengers are dropped off at their correct location and that no passengers remain on the bus at the end of the bus route.
- Assist the bus driver and students in the event of an accident.
- Adhere to safety rules when loading and unloading pupils.
- Participate in scheduled emergency bus exit drills.
Clerical Medical Assistant
Dr. Rios
Brooklyn, NY
09.2015 - 03.2017
- Schedule patients’ appointments according to providers’ availability.
- Handle 30-40 calls per day.
- Fax, email, and mail documents to patients.
- Handle electronic health records following HIPAA guidelines.
- Greet check in and check out patients.
- Review patients insurance to ensure they are active before visits.
- Call insurance for claims billing and prior authorization.
Education
High School diploma - undefined
Norman Thomas High School
06.2012
Skills
- Bilingual English & Spanish
- Computer skills
- Microsoft word
- Salesforce
CUST
- 206 Juniata St Freemansburg PA 18017
- (347)666-9272
- Escarly.r@icloud.com
Timeline
Remote Customer Service Representative
Assurant
09.2023 - Current
Flight Coordinator
Do&Co Catering
01.2023 - 09.2023
Matron
Consolidated Bus Transit
09.2017 - 02.2023
Clerical Medical Assistant
Dr. Rios
09.2015 - 03.2017
High School diploma - undefined
Norman Thomas High School