Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Tanisha Rios

Port Richey,Florida

Overview

5
5
years of professional experience

Work History

Remote Customer Service Representative

Qualfon
10.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Perfume Sales Associate

Lola Perfume
02.2021 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Assistant Manager

Banter by Piercing Pagoda
01.2021 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Cashier

Walmart
01.2020 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Anclote High School
01.2019

Skills

  • Bilingual (Spanish and English)

Additional Information

Childcare, Chic-Fil-a, Walmart, Banter By Piercing Pagoda, Lola Perfume

References

  • Mrs. Sparks, Anclote High School, Holiday, FL
  • Ms. Tonya Rios, Personal reference, Vero Beach, FL
  • Taishmarie Batista, Manager at Banter By Piercing Pagoda

Timeline

Remote Customer Service Representative

Qualfon
10.2023 - 09.2024

Perfume Sales Associate

Lola Perfume
02.2021 - 10.2023

Assistant Manager

Banter by Piercing Pagoda
01.2021 - 10.2023

Cashier

Walmart
01.2020 - 12.2020

High School Diploma -

Anclote High School

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Tanisha Rios