Connie Jensen
Diamond Bar,CA
Summary
Seasoned and personable Escrow Officer with 19+ years of experience orchestrating seamless escrow transactions. Proven expertise in facilitating intricate transactions and delivering exceptional client satisfaction. Known for professionalism, attention to detail, problem-solving skills, working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
32
32
years of professional experience
Work History
Escrow Manager/Escrow Officer
Elite Executive Escrow, Inc.
Walnut, CA
09.2021 - 04.2022
- Successfully marketed services, ensured client retention, onboarded new clientele, resulting in an impressive 50% growth in business and proficiently managed a high-paced and high-volume residential and commercial sale escrow desk
- Achieved a remarkable increase in closing revenue, driving it to $297,000 within just five months
- Led recruitment, training, provided mentorship and guidance to 2 new escrow assistants with the intention of preparing them for future roles as junior escrow officers during my tenure, culminating in my final month of employment.
Senior Escrow Officer
First American Title Escrow Division
San Dimas and Glendale, CA
06.2006 - 08.2008
- Efficiently oversaw a high-paced and high-volume residential and REO escrow desk
- Achieved a remarkable 50% increase in REO transactions
- Led training, motivation, and supervision of a team, including 3 new escrow assistants.
Senior Escrow Officer
Formosa Escrow, Inc.
Alhambra, CA
01.2001 - 06.2006
- Pioneered the design and implementation of the firm’s software in collaboration with RBJ system
- Manage high pace and high volume of commercial and residential escrow desk
- Led hiring, training, motivation and supervision of a team including 4 brand new escrow assistants
- Strategically developed and expanded new clientele, resulting in business growth
- Held key responsibility for overall company operations.
Escrow Manager/Senior Escrow Officer
Precise Escrow, Inc.
San Gabriel, CA
01.1997 - 12.2001
- Successful initiated the launch and management of a new operation, achieving impressive results within the brand-new escrow company
- Efficiently managed a high pace and high volume commercial and residential escrow desk, ensuring smooth transactions and client satisfaction
- Led, motivate, oversee the productions of two other escrow teams and trained with intention to promote 3 escrow assistants to junior escrow officers
- Strategically developed and expanded clientele, resulting in a remarkable 50% in business.
Escrow Officer/Escrow Manager Executive Assistant
Golden Escrow, Inc.
Monterey Park And Alhambra, CA
12.1989 - 12.1996
- Efficiently oversaw high-pace and high-volume commercial, residential, bulk and 1031 exchange escrow desks
- Acted as a translator for clients, colleagues, and firm's owners as needed
- Performed day-to-day tasks to enhance client satisfaction and streamline operational processes within the team
- Consistently engaged in marketing efforts, client development, and expanding clientele within the diverse Los Angeles and adjacent counties.
Skills
- Quadrilingual
- Reliability
- Coaching
- Public Speaking
- Relationship Building
- Excellent Organizational Skills
- Excellent Customer Relations
- Complex Problem Solving aptitude
- Self Motivation and to Others
- Team Building and Collaboration
- Decision-Making
- Analytical Skill and Critical Thinking
Languages
- English
- Taiwanese
- Mandarin
- Cantonese
Hobbies and Interests
- Mentoring: Passionate about guiding others.
- Music: Appreciates diverse genres.
- Cars: Fascinated by sports cars.
- Animals: Enthusiastic about their welfare.
- Reading: Avid reader.
- Cooking: Culinary enthusiast.
- Self-improvement: Committed to growth.
- Helping people: Dedicated to assisting others.
- Cultural exploration: Interested in diverse traditions.
- Listening: Empathetic listener.
- Travel: Passionate explorer.
Timeline
Escrow Manager/Escrow Officer
Elite Executive Escrow, Inc.
09.2021 - 04.2022
Senior Escrow Officer
First American Title Escrow Division
06.2006 - 08.2008
Senior Escrow Officer
Formosa Escrow, Inc.
01.2001 - 06.2006
Escrow Manager/Senior Escrow Officer
Precise Escrow, Inc.
01.1997 - 12.2001
Escrow Officer/Escrow Manager Executive Assistant
Golden Escrow, Inc.
12.1989 - 12.1996