HALEY GOUSMAN
Sarasota,FL
Summary
Experienced Senior Title/Escrow Officer Manager with a proven track record in managing complex title transactions and ensuring legal compliance. Skilled in resolving title issues, facilitating smooth property transfers, conducting thorough title examinations, and effectively communicating with clients. Proficient in utilizing Softpro Select and Ramquest software to optimize operational efficiency. Relocated to Florida from Texas.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Escrow Officer / Escrow Operations Manager
Mutual Title LLC
02.2020 - Current
- Reviewed and analyzed title documents to ensure accuracy and compliance with regulations.
- Conducted comprehensive closing transactions for residential and commercial transactions, facilitating seamless property transfers for clients.
- Mentored other Title Officers and Assistants on escrow procedures, enhancing team knowledge and efficiency
- Developed and implemented process improvements to streamline escrow operations and reduce turnaround times.
- Managed complex escrow accounts, resolving discrepancies and maintaining accurate financial records.
- Collaborated with real estate agents, lenders, and attorneys to coordinate all aspects of closings.
- Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
- Drafted and reviewed legal documents, ensuring compliance with regulations.
- Maintained detailed records of all loan closings for audit purposes.
- Coordinated closing processes, ensuring timely funding and smooth transactions.
Senior Escrow Officer
Chicago Title - Dorman, Bell & Kramer, LLP
04.2018 - 08.2019
- Handled all aspects of the escrow process and closings for residential and commercial orders including order entry, clearing title whether simple or complex items on Schedule C such as probate, divorce, bankruptcy, etc., CD/HUD preparation and approval, closing, funding, and preparing file to be sent to policy.
- Worked with customers, realty professionals and lender representatives to complete a smooth and efficient process.
- Oversaw complete real estate closing process and adhered to all related process guidelines, company standards and title requirements.
- Gathered, distributed and maintained all the materials for marketing plans. Assisted in developing marketing material for properties.
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
- Facilitated clear and effective communication between brokers, borrowers and lenders.
Senior Escrow Assistant
Rattikin Title Company
07.2014 - 02.2018
- Experienced assistant in a very busy, fast paced office with a closing team that closed 60-100 files a month. Expert in front and back end, including working a file from start to finish.
- Managed the entire file from the time the order was input and title plant had completed the title search until disbursement and sent to policy department.
- Soft Pro Select 'Smart User'.
- Identified all curative issues on the commitment, and responsible for all aspects of clearing those items including but not limited to; Divorce, Probate, Heirship Affidavits, Bankruptcy, Judgments, Payoffs, all unreleased liens, and any other items.
- Reviewed surveys for approval and updated Schedule B of the title commitment with any exceptions to be applicable to the final title policy.
- Worked directly with the lender to prepare and approve the Final Closing Disclosure and or HUD.
- Responsible for making sure title work was sent to all parties in a timely manner paying close attention to contract deadlines; including the following, ordering all HOA resale documents, payoffs; or additional related items, or any required documents needed to clear title.
Escrow Assistant
Lawyers Title Company
11.2013 - 04.2014
- Assistant and first line of contact for three well established Escrow Officer's, maintaining a professional relationship and communication between all parties, addressing any concerns or questions through entire closing process.
- Received, reviewed, and receipted earnest money for all residential and commercial contracts. Opened title and escrow orders in Ramquest playing close attention to detail.
- Ordered all payoffs involved in transactions, property tax certificates, HOA resale certificates, and municipality lien status, / and or release.
- Prepared estimated and final HUD-1 Settlement Statements for lenders review and approval, with any revisions or corrections addressed in a timely manner.
- Ensured all parties including the buyers, sellers and any agents receive copy of final settlement statement prior to closing, after receiving lenders final approval.
- Reviewed and submitted post-closing documents to lender to obtain funding and disbursement approval.
- Assisted all closers in the funding and disbursement process, ensuring all parties received correct Disbursements.
Senior Escrow Assistant
LSI Title Agency
11.2012 - 10.2013
- Prepared HUD-1 Settlement Statements per lender's closing instructions, and responsible for any revisions needed prior to HUD approval.
- Ordered revisions to commitments and other title-related documents. Communicate with lenders, attorneys, etc. to obtain required documents and data for file processing and title closing.
- Supervise and distribute work for less experienced closers and assistants.
- Direct point of contact for lenders for any escalations, and ensured response and resolution was handled in a timely, professional manner.
- Balanced files prior to disbursement and resolved any funding conditions or issues requested by the lender to obtain funding and disbursement approval.
- Extensive use of SoftPro for HUD-1 Settlement Statement preparations.
Customer Service Lead
CTX Mortgage
01.2005 - 01.2011
- Addressed and resolved all escalated customer service issues and concerns in a timely, professional manner. Contact the customer, internal, or 3rd party to obtain missing or required documentation.
- Perform monthly escrow analysis and review on all current, delinquent, and bankruptcy loans ensuring all RESPA guidelines are followed.
- Provide strong technical, analytical, problem solving skills to solve and interpret complex data.
- Use of various programs for querying, researching, processing, implementation, and reporting.
Education
Associate - General Studies
Navarro College
Waxahachie, TX01.2012
Skills
- Proficient in Microsoft Word, Office, Outlook, Softpro Select, and Ramquest
- Lender relationship management
- Real estate industry knowledge
- Escrow management
- Closing process coordination
- Adhere to underwriting guidelines
- Closing document preparation
- Title document review
- Title clearance
Certification
- Licensed Escrow Officer
- Notary Public
Timeline
Senior Escrow Officer / Escrow Operations Manager
Mutual Title LLC
02.2020 - Current
Senior Escrow Officer
Chicago Title - Dorman, Bell & Kramer, LLP
04.2018 - 08.2019
Senior Escrow Assistant
Rattikin Title Company
07.2014 - 02.2018
Escrow Assistant
Lawyers Title Company
11.2013 - 04.2014
Senior Escrow Assistant
LSI Title Agency
11.2012 - 10.2013
Customer Service Lead
CTX Mortgage
01.2005 - 01.2011
Associate - General Studies
Navarro College
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