Esdras Alor
Flushing,NY
Summary
Data Technician with a proven track record at USIS, excelling in system installation and network troubleshooting. Recognized for enhancing customer satisfaction through efficient service transitions and time management. Adept at leading teams and driving performance, leveraging strong communication skills to foster collaboration and achieve operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Technician
USIS
New York, NY
08.2024 - Current
- Executed installation and repair of cable systems to enhance performance and ensure customer satisfaction.
- Facilitated seamless service transitions by managing new connects, reconnects, disconnects, and service changes for both residential and commercial clients.
- Oversaw scheduling requirements to ensure timely completion of all assigned tasks and appointments.
SR BRAND AMBASSADOR
American Eagle Outfitters, Inc
New York, NY
10.2023 - 07.2024
- Designed and executed targeted promotional campaigns aimed at increasing product visibility and driving sales growth.
- Guided junior ambassadors to enhance team cohesion and elevate overall performance.
- Established visual merchandising standards to enhance store aesthetics and reinforce brand identity.
Sales Associate
H&M Hennes & Mauritz
New York, NY
10.2022 - 09.2023
- Executed visual merchandising strategies to elevate store presentation standards.
- Executed accurate transaction processing through point-of-sale systems, ensuring operational efficiency during peak hours.
- Facilitated training for new associates on store procedures to enhance team collaboration and knowledge.
- Provided outstanding customer service by efficiently addressing inquiries and resolving issues.
Education
High School Diploma -
High School For Arts & Business
New York, NY2021
Skills
- System installation
- Time management
- Maintenance and repairs
- Network troubleshooting
- Structured cabling
Certification
- Corning Unicam Terminations
- Panduit® Certified Technician (PCT)
- Supplement Technician Training
- SP3361- SYSTIMAX Installation & Maintenance
- Fluke Versiv CCTT Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Data Technician
USIS
08.2024 - Current
SR BRAND AMBASSADOR
American Eagle Outfitters, Inc
10.2023 - 07.2024
Sales Associate
H&M Hennes & Mauritz
10.2022 - 09.2023
High School Diploma -
High School For Arts & Business