Dynamic and results-driven managing director and customer service executive with a proven track record of over 5 years leading teams to deliver exceptional customer service and operational excellence. Skilled in strategic planning, team development, and implementing customer-centric processes that drive satisfaction and loyalty. Successfully increased customer retention and sales through effective management and innovative problem-solving. Adept at building and nurturing relationships with key stakeholders, aligning business goals with customer needs, and ensuring a high-performance culture. Strong leadership abilities with a focus on fostering collaboration, efficiency, and growth within teams and organizations.