Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ese Eyehorua

Warri,Delta State, Nigeria

Summary

Dynamic and results-driven managing director and customer service executive with a proven track record of over 5 years leading teams to deliver exceptional customer service and operational excellence. Skilled in strategic planning, team development, and implementing customer-centric processes that drive satisfaction and loyalty. Successfully increased customer retention and sales through effective management and innovative problem-solving. Adept at building and nurturing relationships with key stakeholders, aligning business goals with customer needs, and ensuring a high-performance culture. Strong leadership abilities with a focus on fostering collaboration, efficiency, and growth within teams and organizations.

Overview

6
6
years of professional experience

Work History

Managing Director

Saliora Bakes and Food
02.2019 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.

Education

Ordinary National Diploma (OND) - Petroleum Marketing

Petroleum Training Institute
Effurun, Delta State Nigeria
10.2014

Higher National Diploma (HND) - Petroleum Marketing

Petroleum Training Institute
Effurun, Delta State Nigeria
09.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Operations Management
  • Staff Management
  • Quality Assurance
  • Team Collaboration
  • Client Relationships
  • Mentoring and training

Timeline

Managing Director

Saliora Bakes and Food
02.2019 - Current

Ordinary National Diploma (OND) - Petroleum Marketing

Petroleum Training Institute

Higher National Diploma (HND) - Petroleum Marketing

Petroleum Training Institute
Ese Eyehorua