Ese Ovabor
Duluth,GA
Summary
Adept at leveraging Excel functions and R programming for impactful data analysis, I enhanced decision-making at TeleTech Holdings through advanced analytics and visualization. Recognized for predictive modeling expertise and a proactive approach, I consistently deliver actionable insights, with a notable achievement of increasing productivity by optimizing SQL queries at Bakkt Holdings LLC.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Data Analyst Intern
Bakkt Holdings LLC
- Optimized SQL queries for faster processing times, increasing overall productivity within the team.
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Enhanced data visualization capabilities for better decision-making with the use of advanced BI tools.
- Monitored and controlled data upload, checking for successful data import and quality.
- Identified trends and patterns in complex datasets through exploratory data analysis, leading to actionable insights.
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
Product Spport Specialist
Concentrix
09.2022 - 11.2023
- Increased knowledge base usage by creating detailed articles on common product issues and solutions.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Developed expertise in multiple products within the company portfolio, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
Data Analyst
TeleTech Holdings
07.2020 - 11.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Data Analyst/ Help Desk
NSG Group
02.2019 - 01.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
Education
Harnessing With Power of Data With Power BI
Microsoft
Fundamentals of Visualizations With Tableau
University of California, Davis
Davis, CAIntroduction To Structured Query Language
University Of Michigan
Michigan, ND11.2024
Masters In Business Administration - Human Resources
Ladoke Akintola University
Ogbomosho, Nigeria09.2015
Bachelor Of Science - Microbiology
Igbinedion University
Okada, Nigeria11.2006
Skills
- Excel functions
- R programming
- Tableau software
- Big data analytics
- Predictive modeling
Certification
Visualization with Tableau
Power BI
Structured query Language
Timeline
Product Spport Specialist
Concentrix
09.2022 - 11.2023
Data Analyst
TeleTech Holdings
07.2020 - 11.2022
Data Analyst/ Help Desk
NSG Group
02.2019 - 01.2022
Visualization with Tableau
Power BI
Structured query Language
Data Analyst Intern
Bakkt Holdings LLC
Harnessing With Power of Data With Power BI
Microsoft
Fundamentals of Visualizations With Tableau
University of California, Davis
Introduction To Structured Query Language
University Of Michigan
Masters In Business Administration - Human Resources
Ladoke Akintola University
Bachelor Of Science - Microbiology
Igbinedion University
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