Eshanti Harrington
Petersburg,VA
Summary
Detail-oriented professional with strong skills in customer service and teamwork. Proven ability to solve problems efficiently in fast-paced environments, contributing to positive customer experiences and team success.
Motivated individual with experience in customer service and retail environments. Known for effective teamwork, critical thinking, and time management skills. Committed to enhancing customer satisfaction and supporting team objectives.
Organized and adaptable professional with a strong focus on problem-solving and attention to detail. Experienced in managing customer inquiries and ensuring efficient operations, ready to leverage skills to drive team success and improve service delivery.
Overview
5
5
years of professional experience
Work History
DFA
Southern Foodservice Management Inc.
Ft Lee
12.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Pharmacy Clerk
Rite Aide Pharmacy
Hopewell, VA
02.2025 - 12.2025
- Processed customer prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted customers in locating over-the-counter medications, providing product information and recommendations.
- Managed inventory levels, conducted regular stock checks, and organized medication displays for optimal accessibility.
- Collaborated with pharmacists to verify prescription details and address customer inquiries effectively.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Counted and labeled prescriptions with correct item and quantity.
Stocker
Wal-Mart Supercenter
Petersburg, VA
05.2022 - 12.2024
- Organized and stocked merchandise to ensure optimal product availability.
- Collaborated with team members to maintain store layout and inventory accuracy.
- Monitored stock levels and reported discrepancies to management for timely replenishment.
- Implemented efficient stocking techniques, improving product accessibility for customers.
- Enhanced customer experience by maintaining clean, orderly displays and ensuring product freshness.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Customer Service Representative
Maximus Call Center
Chester, VA
05.2021 - 04.2022
- Assisted customers with inquiries and resolved issues promptly
- Utilized call center software to document interactions and manage customer accounts
- Collaborated with team members to enhance service delivery and improve customer satisfaction
- Adapted to changing processes and procedures to meet organizational goals
- Handled high-volume calls while maintaining professionalism and efficiency
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Hermitage High School
Richmond VASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Time management
- Attention to detail
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Problem resolution
Timeline
DFA
Southern Foodservice Management Inc.
12.2025 - Current
Pharmacy Clerk
Rite Aide Pharmacy
02.2025 - 12.2025
Stocker
Wal-Mart Supercenter
05.2022 - 12.2024
Customer Service Representative
Maximus Call Center
05.2021 - 04.2022
High School Diploma -
Hermitage High School