Esiquio Sanchez
Cincinnati,OH
Summary
A dedicated team player with expertise in customer service, cash handling, and transaction processing. Displaying proven ability to work efficiently in fast-paced environments, managing multiple tasks with accuracy and precision.
Overview
8
8
years of professional experience
Work History
CXO Associate
Amazon
2693 Edmondson Road Cincinnati, OH 45209
10.2022 - Current
- Greeted customers and offered assistance with their returns to ensure a positive customer experience.
- Reduced processing errors by conducting thorough reviews of each returned item for compliance with company guidelines.
- Processed high volumes of returns during peak seasons, ensuring all items were assessed accurately and promptly handled according to company guidelines.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Optimized storage space utilization and increased efficiency in stow through strategic placement of items based on size, weight, and frequency of use.
- Collaborated with team members to ensure smooth workflow and consistent adherence to return policies, cultivating a supportive work environment.
- Demonstrated flexibility in adapting to evolving business needs, taking on additional responsibilities when required to support overall team success.
CSR Supervisor
PLS Check Cashers
5100 Glenway Ave Cincinnati, OH 45238
07.2016 - 10.2022
- Welcomed customers with a courteous and professional approach to drive prompt, accurate and efficient transactions.
- Built trusting relationships with customers through attentive listening, insightful problem-solving, an empathetic service approach and through the protection of sensitive financial information.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures, minimizing discrepancies in financial records.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Strengthened internal controls through diligent adherence to the audit requirements, leading to consistently satisfactory audit results for the branch.
- Contributed to the development of a positive work environment through team building and employee recognition.
Education
Oyler High School
Cincinnati, OH05.2015
Skills
- Cash handling and transaction processing
- Customer service and relations
- Multitasking and adaptability
- Conflict resolution and problem-solving
Timeline
CXO Associate
Amazon
10.2022 - Current
CSR Supervisor
PLS Check Cashers
07.2016 - 10.2022
Oyler High School