Eslam Amin
Cyber Security Engineer
Katy,TX
Summary
Diligent GIS and IT professional seeking to pivot my career towards Cyber Security. With strong technical and analytical skills, I am looking to contribute my expertise towards securing sensitive information and data within an organization.
Overview
12
12
years of professional experience
Work History
HAYYA Tiered Support Specialist Lead
FIFA World Cup Qatar 2022
Houston, TX
10.2013 - 01.2023
- Led & trained Users and Operators to track, Troubleshoot and update all reported issues.
- Managed and identifying Technical issues escalated by Operators & L1 and L2.
- Resolved incidents and fulfilling requests raised by fans and ensuring they are resolved/completed in a timely manner with the highest degree of customer service.
- Supervised the Hayya program for the VIP/VVIP sector.
- Performed analysis on software application functionality and suggesting improvements.
- Collaboratated directly with immigration officials to address fan issues
Software Engineering Intern
DigitalCrafts
Houston, TX
09.2018 - 02.2019
- Maintained working knowledge of JavaScript, Python, Node.js, PostgreSQL, MongoDB, React, and Redux.
- Supported the execution of standard development testing for automated environments.
- Utilized a wide range of technological tools and industrial Ethernet-based protocols to facilitate software development.
- Developed and tested application procedures in collaboration with software engineers to drive system efficiency.
- Led a group of Interns to complete projects.
Researched, Investigated and fixed a wide range of Technical issues.
GIS Analyst
Centerpoint Energy Inc
Houston, TX
02.2015 - 12.2017
- Assisted the project managers with building a database and QA and QC teams.
- Supervised a team of GIS professionals represented by various labor unions by motivating, training, and delegating assignments; monitoring performance; conducting performance evaluations; and taking disciplinary/corrective action.
- Supported the geospatial team in the automation of GIS workflows and streamlined processes and procedures.
- Participated in key planning and decision-making activities and provides leadership and guidance to staff.
- Validated data inputs to reconcile data within an Arc SDE server environment and posted the information in the central database with a focus on improving the accuracy and automating the GIS database using ARC GIS 10.20.
- Designed standardized protocols for data collection and enforced cohesive database input guidelines to streamline retrieval and exploitation.
System Integrator / CSR
Whole Foods Market Inc
Albuquerque, NM
05.2011 - 09.2014
- Assisted with building and implementing a backup network system.
- Ensured compliance with all regulations and protocols set by HACCP, OSHA, to avoid potential fines or penalties.
- Resolved customer issues associated with product or service by clarifying analyzing the complaint, determining root cause, and recommending appropriate solutions.
- Successfully executed all functions related to support and management of in-store technology systems.
- Provided technical support to employees who use company computers or devices.
- Coordinated with internal software developers to ensure that new applications meet business requirements.
Education
Master of Professional Studies - Homeland Security – Cyber Threat Analytics
Pennsylvania State University
University Park, PA06.2022
Master of Science - Software Engineering
Pennsylvania State University
University Park, PA12.2019
Bachelor of Arts - Geographic Information Systems
Alexandria University
06.2009
Skills
- Penetration Testing
- Security vulnerability assessment
- Ethical hacking
- Risk Management
- Cost Management
- Data Encryption
- Incident Response
- Network security
- Penetration Testing
- Network Security
- Wireshark
- Nessus
- Vulnerability Analytics
- System Performance Enhancement
- Machine Learning
Timeline
Software Engineering Intern
DigitalCrafts
09.2018 - 02.2019
GIS Analyst
Centerpoint Energy Inc
02.2015 - 12.2017
HAYYA Tiered Support Specialist Lead
FIFA World Cup Qatar 2022
10.2013 - 01.2023
System Integrator / CSR
Whole Foods Market Inc
05.2011 - 09.2014
Master of Professional Studies - Homeland Security – Cyber Threat Analytics
Pennsylvania State University
Master of Science - Software Engineering
Pennsylvania State University
Bachelor of Arts - Geographic Information Systems
Alexandria University
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