Esmarlin Morillo
Summary
Motivated individual with experience in customer service, sales, and BOH operations. Skilled in building customer relationships and understanding customer needs. Strong interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Stock Supervisor
Dolce & Gabbana, USA Inc
06.2023 - Current
- Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items by conducting cycle counts.
- Improved e-commerce order fulfillment rates, ensuring accurate picking and packing of products for shipment.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of merchandise
- Coordinated with the store manager to ensure that merchandise was properly received and delivered to optimize the store sales
- Efficiently processed shipments to clients, transfers to other stores, liquidation, and RTVs during and at the EOS.
Store Manager's Assistant
Triple B B B INC
09.2013 - 04.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Cashier/Sales Assistant
Budda Two
10.2011 - 06.2013
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/Sales Assistant
Rush
12.2010 - 05.2011
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
File clerk
Teachers College Columbia University
06.2010 - 11.2010
- Executed routine tasks like data entry, organization, cross-referencing, scanning, copying and data retrieval.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability for the Finance Department.
- Located and retrieved requested documents in accordance with established policies.
Education
Certificate as Dental Assistant -
Hostos Community College, CUNY
New York, NY06.2016
High School Diploma -
Ulises Francisco Espaillat
Santiago, Dom. Rep.05.2009
Skills
- Customer Service
- Problem-Solving
- Attention to Detail
- Store operations
- Shipping coordination
- Shipment Processing
- E-commerce understanding
- Cash handling and management
- Organizational abilities
- Positive Attitude
Languages
Spanish
Native or Bilingual
Timeline
Stock Supervisor
Dolce & Gabbana, USA Inc
06.2023 - Current
Store Manager's Assistant
Triple B B B INC
09.2013 - 04.2019
Cashier/Sales Assistant
Budda Two
10.2011 - 06.2013
Cashier/Sales Assistant
Rush
12.2010 - 05.2011
File clerk
Teachers College Columbia University
06.2010 - 11.2010
Certificate as Dental Assistant -
Hostos Community College, CUNY
High School Diploma -
Ulises Francisco Espaillat
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