Esmee Flores
San Angelo,TX
Summary
Dedicated professional with a proven track record at La Esperanza and Rosa's Cafe, excelling in high-pressure environments with strong multitasking and adaptability skills. Enhanced customer satisfaction through exceptional service and efficient cash handling, fostering team collaboration and maintaining rigorous cleanliness standards. Demonstrates quick decision-making and a commitment to excellence, significantly reducing customer complaints.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Worker
La Esperanza
02.2021 - 10.2023
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
Fast Food Employee
Rosas Cafe
10.2023 - Current
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
- Assisted new employees with on-the-job training to ensure smooth integration into the workplace environment.
- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
Education
High School Diploma -
Lake View High School
San Angelo, TX05-2024
Skills
- Strong multitasking
- Adaptability and Flexibility
- Accurate Cash Handling
- Quick Decision Making
- Excellent customer service
- Energy and stamina
- Order Taking
- Cross-training abilities
- Food Handlers Card
- Cash Register Operations
- Attention to Detail
- Cleaning and organization
Accomplishments
- Achieved raises through effectively working and efficiently showcasing skills day to day
.
- Collaborated with team of 7 in the development of positive customer service.
- Awarded Track Athlete of the Year
- 140 clinical hours
- 4 years of Competitive marching band
Certification
- First Aid Certification
- Texas Driver's License
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA)
- Food Handler Certification - State or Local Health Departments.
- Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
- CPR/AED Certification
Timeline
Fast Food Employee
Rosas Cafe
10.2023 - Current
Restaurant Worker
La Esperanza
02.2021 - 10.2023
- First Aid Certification
- Texas Driver's License
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA)
- Food Handler Certification - State or Local Health Departments.
- Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
- CPR/AED Certification
High School Diploma -
Lake View High School
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