Esmeralda Villa
Broadview,IL
Summary
Dedicated to providing the highest level of customer service and creating a warm and welcoming environment. Recognized as a neat and tidy worker with a positive attitude. Positive and friendly. Retail merchandising experience. Objective being detail oriented, focused and technically trained individual seeking to become part of a mechanical design team.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin
03.2024 - 11.2024
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Baked goods every morning/noon (bagels, croissants and muffins)
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
Shift Leader
Dunkin' Cicero, IL
02.2021 - 07.2023
- Worked in a busy establishment as a full-service food provider, taking orders, preparing meals, and collecting payments
- Performed shift change tasks to keep the store organized and efficient each day
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations
- Remained calm, collected, and logical in order to identify and implement the best solutions during stressful situations
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Sales Associate
Claire's North Riverside, IL
07.2020 - 10.2020
- Kept track of store specials, payment policies, and security procedures
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Kept track of product, service, and company policy information so that I could help coworkers and customers
- Set up new merchandise with attractive displays and signage to encourage customer sales and move overstock items.
- Educated clients on aftercare instructions to promote healing and minimize infection risk, resulting in fewer complications.
Education
Some College (No Degree) - Engineering Technology
Morton College
Cicero, ILCertificate - Drafting Technology
Morton College
Cicero05-2024
Skills
- Mechanical Blueprint Reading
- AutoCAD, AutoInventor, Solidsworks knowledge
- Hand tools and power tools for use in fabricating of various products
- Microsoft Office Word-Excel-Power Point-Outlook
- Time Management
- Supply Ordering
- Cash handling
- Languages: English and Spanish
Languages
Spanish
Advanced (C1)
English
Native/ Bilingual
Timeline
Shift Leader
Dunkin
03.2024 - 11.2024
Shift Leader
Dunkin' Cicero, IL
02.2021 - 07.2023
Sales Associate
Claire's North Riverside, IL
07.2020 - 10.2020
Some College (No Degree) - Engineering Technology
Morton College
Certificate - Drafting Technology
Morton College
Similar Profiles
Haley DavilaHaley Davila
Crew Trainer at DunkinCrew Trainer at Dunkin
Mya BubarMya Bubar
Crew Member at DunkinCrew Member at Dunkin
Layne OlsonLayne Olson
Assistant Manager at DunkinAssistant Manager at Dunkin
Raymond BrickleRaymond Brickle
Crew Member at DunkinCrew Member at Dunkin
Aaron HarrisAaron Harris
Employee at Touch and Go CleaningEmployee at Touch and Go Cleaning