Theodora Libert
Conroe,TX
Summary
Achieved high customer satisfaction by resolving inquiries through effective phone communication in line with company policies. Maintained a calm demeanor in stressful scenarios, resulting in improved customer experiences. Completed product assembly projects that met quality benchmarks by accurately reading blueprints and employing appropriate tools.
Overview
44
44
years of professional experience
Work History
General Clerk III T
Serco Inc.
AR, USA
12.2023 - 05.2024
- Contact consumers by placing outbound calls and assisting them with resolving any verification issues for eligibility to enroll in Health Insurance within the Health Insurance Marketplace.
- Record and input the necessary information to the company’s internal database records.
- Receive inbound telephone calls from consumers.
- Retrieving, verifying and updating data, from records of consumers, using the guidance and instructions of the company.
- Work with team members and supervisors to deliver customer service.
- Maintain production and quality standards required by the company.
Contact Tracer
Office Recruiters/AFMC.
AR, USA
07.2020 - 01.2022
- Retrieving data from contacts records provided by the AFMC.
- Using data retrieved to place outbound calls so as to interview contacts of probable symptoms caused by exposure to COVID-19.
- Communicate with exposed individual using interpersonal skills, sensitivity and tactful language to build rapport to maintain trust with patients of varied background.
- Assured confidentiality and privacy with clients before disclosing information.
- Document relevant information in the Health Department data systems.
- Maintain client's confidentiality and ensure information collected is within the data privacy and confidentiality standards.
- Advising contact in seeking basic resources and social support for medical care.
Assembler
FM Corporation.
AR, USA
07.2019 - 11.2019
- Reviewing assembly instructions, blueprint specifications, and parts lists.
- Locating parts, sub-assemblies, tools and materials relevant with work to be done.
- Assemble components by examining connections for correct fit, fastening parts and sub-assemblies.
- Inspect product to specifications or requirements as per work order.
Technical Instructor
MIC Institute of Technology.
Trinidad & Tobago
07.2005 - 01.2018
- Instructing and Supervising trainees for Engineers in Training.
- UTT Practical Training (Labs).
- Industrial Attachment/Journeyman Program.
- MIC Evening Programs.
- (STTE) Science and Technology Tertiary Education Programs.
- Preparing lesson plans and monthly reports for Machine shop courses.
- Delivering the Measurement Module of the Certified Welding Inspector Program.
- Coordinating of Civilian Conservation Corps Program.
- (STEM) Science, Technology, Engineering and Math Program.
Data Entry Operator/Accounts Dept.
National Housing Authority.
Trinidad & Tobago
01.2004 - 01.2005
Technical Vocational Teacher
Ministry of Education.
Trinidad & Tobago
08.1996 - 07.2003
Office Assistant/Social Sciences Department
University of the West Indies, St. Augustine
Trinidad & Tobago
01.1994 - 12.1994
Machinist
Caribbean Industrial Research Institute.
St. Augustine, Trinidad & Tobago
01.1980 - 01.1993
Education
Bachelor of Education - Technical Vocational - Mechanical Engineering
University of Trinidad and Tobago
Trinidad & Tobago10.2015
Diploma - Machine Shop Technology
John S. Donaldson Technical Institute
Trinidad & Tobago07.1980
Skills
Customer Service
Typing
Data Entry
Phone Etiquette
Active listening
Microsoft Office
Computers
Mobile devices
Teamwork
Work Independently
Technical Vocational Teacher
Mechanical Measurement
Coordinating
Organizing
Instructing
Calibration
Mechanical Laboratory Experience
Quality Inspection
Mechanical blueprint reading
Machining
Hand tools
Small power tools
Timeline
General Clerk III T
Serco Inc.
12.2023 - 05.2024
Contact Tracer
Office Recruiters/AFMC.
07.2020 - 01.2022
Assembler
FM Corporation.
07.2019 - 11.2019
Technical Instructor
MIC Institute of Technology.
07.2005 - 01.2018
Data Entry Operator/Accounts Dept.
National Housing Authority.
01.2004 - 01.2005
Technical Vocational Teacher
Ministry of Education.
08.1996 - 07.2003
Office Assistant/Social Sciences Department
University of the West Indies, St. Augustine
01.1994 - 12.1994
Machinist
Caribbean Industrial Research Institute.
01.1980 - 01.1993
Bachelor of Education - Technical Vocational - Mechanical Engineering
University of Trinidad and Tobago
Diploma - Machine Shop Technology
John S. Donaldson Technical Institute