ESMERALDA ARECHIGA
Houston,TX
Summary
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Project Manager
Dynamic Commercial Solutions
02.2023 - 07.2024
- Assisted in project planning and scheduling activities to ensure timely completion, resulting in a 9% increase in customer satisfaction and a 20% improvement in client retention.
- Coordinated communication between team members to maintain project alignment, ensuring effective and productive collaboration between clients and subcontractors.
- Supported documentation efforts for project requirements and progress tracking, while maintaining constant communication between the company’s general manager and subcontractors.
- Helped prepare reports on project status and deliverables for stakeholder review.
- Contributed to post-project evaluations to enhance future project planning efforts by implementing a customer satisfaction monitoring method through consistent communication before, during, and after each project.
- Reduced project costs by 10 % through strategic contract negotiations with suppliers and optimized resource allocation.
Cultural Exchange Participant
Cultural Care
06.2021 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Effective and successful adaptation to a different work, family, and cultural environment. Managed and developed extracurricular activities while adapting to constant changes.
- Significant improvement in English language skills through full immersion in a native English-speaking country as part of a cultural exchange program, enhancing communication abilities in both personal and professional settings.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Event Planning Assistant
Gavill Events
07.2020 - 05.2021
- Coordinated logistics for events, ensuring seamless execution and participant satisfaction.
- Assisted in developing event timelines, enhancing overall organization and efficiency.
- Managed vendor communications, fostering strong relationships to secure optimal services.
- Supported budgeting processes, ensuring compliance with financial constraints and objectives.
- Implemented feedback mechanisms post-events to continuously improve future planning efforts.
- Created promotional materials, effectively increasing event visibility and attendance rates.
- Generated detailed reports post-event to analyze success factors and areas of improvement, informing future planning efforts.
- Managed budgets with precision, optimizing resources to deliver high-quality events within financial constraints.
Quality Process Manager
Nissan Torres Corzo
10.2018 - 04.2020
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Developed and implemented standard operating procedures to improve team performance, ensuring compliance with brand requirements to operate as an authorized dealership, achieving 93% of the necessary criteria during Nissan accreditation.
- Trained staff on best practices for process optimization and compliance adherence, while also covering roles in human resources and training to ensure smooth operations during the COVID season. Enhanced adaptability and commitment to the company, developed strong interpersonal and personnel management skills, and managed document organization and filing for both the company and staff without neglecting my primary responsibilities.
- Responsible for ensuring compliance with NISSAN brand standards across the administrative, sales, and service departments. Developed and implemented Excel-based tracking systems from scratch to monitor customer satisfaction in both sales (CSI) and service (SSI) areas, consistently achieving the owner’s targets of 93% CSI and 88% SSI. Maintained control of monthly, semi-annual, and annual KPIs imposed by the brand as part of the annual accreditation process. Oversaw customer follow-up calls and support throughout the entire sales process and subsequent vehicle service appointments.
- Analyzed process metrics to identify areas for improvement and recommend solutions.
Education
No Degree - English-as-a-Second-Language Education
The Learning Institute of Texas
Houston, TX03-2025
Bachelor of Science - Process Engineering And International Business
Universidad De Guadalajara
Jalisco, MX06-2018
Skills
- Project management
- Team collaboration
- Strategic planning
- Client relations
- Customer relations
- Advanced problem solving
- Budgeting and forecasting
- Document management
- Processes and procedures
- Data analysis
- Presentations
- Inventory control
- Performance improvements
- Financial administration
- Progress reporting
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Project Manager
Dynamic Commercial Solutions
02.2023 - 07.2024
Cultural Exchange Participant
Cultural Care
06.2021 - 06.2022
Event Planning Assistant
Gavill Events
07.2020 - 05.2021
Quality Process Manager
Nissan Torres Corzo
10.2018 - 04.2020
No Degree - English-as-a-Second-Language Education
The Learning Institute of Texas
Bachelor of Science - Process Engineering And International Business
Universidad De Guadalajara
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