Summary
Overview
Work History
Education
Skills
Timeline
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Esmeralda Arispe

Cedar Hill,Tx

Summary

Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in Engle soft. Talented team player in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

Overview

16
16
years of professional experience

Work History

Front Desk Manager

Pioneer Dental
01.2015 - 01.2021
  • Verbal and written communication, Financial management, Business Planning, Consulting, Staff management, Business development, Data collection and analysis
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Customer Service Representative

Silver Leaf Partners
10.2013 - 12.2015
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Administrative Assistant

Carter Eye Care
01.2005 - 10.2013
  • Greeted patients, Assisted with checking in and out, Updating paperwork and filing charts, Scheduled patients for appointments, Answered phones, Received new inventory and completed inventory
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Education

Diploma -

Cross Roads Academy
Cedar Hill, Tx

Skills

  • 7 YEARS OF CUSTOMER SERVICE
  • Effective multi-tasker
  • Problem solver
  • Quick thinker
  • Proficient in microsoft office
  • Bilingual in Spanish
  • Effective Planning
  • Payment oversight
  • Payment Processing
  • Operations Oversight
  • Project Planning
  • Inventory Oversight
  • Corporate Branding

Timeline

Front Desk Manager

Pioneer Dental
01.2015 - 01.2021

Customer Service Representative

Silver Leaf Partners
10.2013 - 12.2015

Administrative Assistant

Carter Eye Care
01.2005 - 10.2013

Diploma -

Cross Roads Academy

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Esmeralda Arispe