Esmeralda Arroyo
Chicago,Illinois
Summary
A recent graduate with three years of experience and a proven knowledge of excellent communication and interpersonal and creative thinking skills. Utilizing educational psychology and caregiving background in versatile education environments to support safe, active learning environments. Student-centric and motivated to gain extensive knowledge and experience.
Overview
4
4
years of professional experience
Work History
INTAKE COORDINATOR
WEST TOWN ACADEMY
03.2023 - Current
- Communicated with people from various cultures and backgrounds on the application process.
- Skilled at working independently and collaboratively in a team environment with administrative tasks and facilitating and delivering necessary student records.
- Enhanced office productivity by handling high volume of callers per day, such as explaining eligibility requirements, application details, and supportive services.
- Collected, verified, recorded, and imputed students' demographics, official transcripts, and records in the system.
- Organized paperwork such as documents, forms, reports, and assessments to create students’ file.
- Maintained detailed and accurate records between multiple databases.
- Administered and tracked students' placement testing during enrollment process.
- Tracked and monitored student daily attendance.
- Assisted with completion of applications and navigate enrollment forms and assessments by providing policy information, enrollment requirements, and required signatures.
- Created and followed call scripts and flows to maximize effectiveness.
- Greeted all students, families, and guests at the main point of entrance and assisted with questions, concerns, and directing to appointed staff.
- Finalized and processed enrollment applications.
ADVOCATE
GUEST SERVICE, TARGET
05.2019 - 10.2022
- Enhanced guest satisfaction by answering inquiries about business
- Promoted loyalty by signing up guest for Credit cards, Debit cards, and rewards program
- Used active listening skills to provide exceptional service and resolution
- Planned and implemented team support during group activities and workshops
- Collaborated with internal departments to identify and implement process improvements
- Identified and reported issues to improve processes and procedures
- Operated cash register and POS to process sales transactions and handle payments
- Alerted management to potential security issues, supporting loss prevention and reducing shortage
- Drove sales through customer relationship building and suggestive selling techniques
- Liaised with management to communicate customer feedback and recommendations
- Cross-trained with other store departments and areas, supporting overall retail operations
- Trained new employees on company policies and strong sales techniques
- Responding promptly to customer queries to increase overall satisfaction.
Education
Bachelor of Arts - Human Development And Learning
UNIVERSITY OF ILLINOIS AT CHICAGO
Chicago, IL05.2023
Skills
- Encouraging Participation and Inclusivity
- Collaborative and Team-Oriented
- Motivating and Inspiring Students
- Organization and Efficient Service
- Computer and Microsoft Office Skills
- Public Speaking
Languages
Spanish
Timeline
INTAKE COORDINATOR
WEST TOWN ACADEMY
03.2023 - Current
ADVOCATE
GUEST SERVICE, TARGET
05.2019 - 10.2022
Bachelor of Arts - Human Development And Learning
UNIVERSITY OF ILLINOIS AT CHICAGO
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