Esmeralda Canales
Culver City
Summary
Customer service professional with 25 years in restaurant and corporate catering. Expertise in planning and executing successful catering events while managing cafe operations. Strong problem-solving skills and ability to foster relationships with clients and team members. Committed to enhancing customer satisfaction and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Housekeeping Supervisor
Holiday Inn LAX
Los Angeles
01.2025 - Current
- Supervised housekeeping staff to ensure high cleanliness standards.
- Inspected guest rooms and public areas for cleanliness and maintenance issues.
- Implemented quality control measures to maintain service excellence.
- Communicated with guests regarding special requests or concerns promptly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Established effective communication between team members in order to foster a positive work environment.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Director of Administration / Manager
Neli's Event Planners
Los Angeles
07.2004 - 06.2024
- Coordinated catering menus and logistics to ensure successful events.
- Oversaw budgeting and resource allocation for multiple concurrent events.
- Developed strategic partnerships with vendors to enhance event services.
- Hired staff, ordered rentals, linens, and flowers for events.
- Implemented streamlined processes to improve operational efficiency in planning.
- Managed daily operations of event planning teams, including payroll processing.
- Updated website daily with menu changes for cafe offerings.
- Closed out daily cash drawer sales and managed financial reporting.
Cashier and Barista
Neli's Cafe
Los Angeles
11.1997 - 07.2004
- Processed orders via phone and in-person for dine-in, take-out, and delivery.
- Assisted customers with menu selections and addressed inquiries promptly.
- Provided friendly service, enhancing customer experience at the cafe.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Bagged take-out orders efficiently and delivered food to dine-in customers.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High school or equivalent -
Century High School
Los Angeles10.2002
Skills
- Customer service
- Event coordination
- Customer service-focused
- Invoice processing
- Payroll
- Effective communication
- Organizational skills
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Housekeeping Supervisor
Holiday Inn LAX
01.2025 - Current
Director of Administration / Manager
Neli's Event Planners
07.2004 - 06.2024
Cashier and Barista
Neli's Cafe
11.1997 - 07.2004
High school or equivalent -
Century High School