Esmeralda Cárdenas
Weslaco,TEXAS
Summary
Customer-centric professional with a strong background in service-focused roles. Builds a loyal and satisfied clientele through proactive communication and loyalty promotions. Oversees and coordinates workflow, and delegates tasks based on team strengths. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Skilled in managing diverse personal services with focus on delivering exceptional client satisfaction. Have successfully led teams to achieve targets while ensuring top-notch service delivery across various operations. Strong organizational, communication, and leadership skills complement ability to streamline processes for increased efficiency and customer satisfaction. Made significant improvements in service offerings leading to enhanced client retention rates and positive feedback from stakeholders.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Beauty Salon Owner
Ecar Nails & beauty bar
Weslaco, Texas
05.2021 - Current
- Updated website content regularly to keep customers informed about upcoming events or specials.
- Established relationships with local vendors for product discounts and promotions.
- Identified opportunities for improvement within existing procedures and processes at the beauty salon.
- Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
- Provided hands-on instruction on proper techniques for skincare treatments, makeup application, hair styling.
- Performed administrative duties such as payroll processing and bookkeeping activities.
- Maintained inventory of tools, equipment, products, and supplies necessary for daily operations.
- Hired, trained, scheduled, and evaluated staff members in order to maintain high standards of service.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
Season PROFESSIONAL TAX PREPARER
ECAR TAX SERVICE & BOOKKEEPING
Weslaco, Texas
02.2017 - Current
- Supervised tax staff and provided onthe-job training
- Reviewed client data in relation to tax preparation and compliance
- Prepared estimated federal and state income tax payments
- Reconciled pay period, monthly, quarterly and annual tax calculations
- Prepared images to coincide with social and blog posts
- Communicated with clients and taxing jurisdictions via phone and e-mail
- Assisted taxpayers with audited returns by providing requested paperwork within specified deadlines.
COSTUMER SERVICE, SECRETARIAL ASSISTANT
ADVENT PEST SOLUTION
MCALLEN, TX
02.2017 - 04.2021
- Assisted Purchasing Department with maintaining inventory and customer transfers
- Created and maintained effective electronic filing system
- Entered and coded invoices, posts rents, makes deposits and maintains accurate resident ledgers
- Created and supported manager and crew meetings and team building exercises
- Reconciled and recorded cash, credit card and checked transaction daily
- Managed staff and coordinate work of external stakeholders
- Maintained time sheets and minor financial accounts
- Assisted management in maintaining all licenses, permits, insurance and contracts
- Demonstrated ethical and professional business practices
- Managed office and warehouse payroll within budgeted guidelines
- Assisted Store Manager in maintaining stockroom organization
- Assisted Store Manager in protecting and securing all company assets, including store cash
- Maintained and processed accounts payable and accounts receivable
- Prepared, compiled and sorted documents for data entry
- Collaborated with office staff on marketing efforts
- Opened deposit accounts for Business and Private Banking clients
- Advanced knowledge of computer applications including Gmail, Microsoft Word, Excel and Publisher
- Collaborate with web, multimedia, or art design staffs to create multimedia web sites that conform to brand and company visual format
- Communicate and collaborate with merchants, webmasters, bloggers, or online editors to place sales-oriented hyperlinks in high-traffic locations
- Identify and develop commercial or technical specifications to promote transactional web site functionality, including usability, pricing, checkout, or data security
- Participate in the development of online marketing strategy
- Implement online customer service processes to ensure positive and consistent user experiences
Education
High School Diploma -
Cornerstone Christian School
Townsend, GA12-2023
ACCOUNTING AND INFORMATION SYSTEMS -
Universidad del Atlantico
05.2003
COSMETOLOGY -
MODELINNE INSTITUTE
Skills
- Bookkeeping
- Outlook Mail
- Microsoft 365
- Canvas
- First Aid/CPR
- MS office
- working in a fast-paced environment
- Payroll administration
- Website management
- Marketing and promotion
- Tax preparation
- Data entry
- Payroll tax filing
- Multi-state payroll
- Quickbooks
- Basic functions in Excel
- New employee onboarding
- Social media marketing
- Digital media design
Certification
- Tax Professional PTIN
- First Aid CPR AED
- Fraud Document Detection
- Certified Acceptance Agent (IRS)
- Cosmetologist
Languages
English
Professional
Spanish
Native/ Bilingual
Poner a Dios en Todo y como 1er Lugar
- Colosenses 3:23
Y todo lo que hagáis, hacedlo de corazón, como para el Señor y no para los hombres,
Efesios 6:7
Servid de buena voluntad, como al Señor y no a los hombres,
Colosenses 3:17
Y todo lo que hacéis, de palabra o de hecho, {hacedlo} todo en el nombre del Señor Jesús, dando gracias por medio de El a Dios el Padre.
Proverbios 16:3
Encomienda tus obras al SEÑOR, y tus propósitos se afianzarán.
Filipenses 2:13
porque Dios es quien obra en vosotros tanto el querer como el hacer, para {su} beneplácito.
1 Corintios 12:6
Y hay diversidad de operaciones, pero es el mismo Dios el que hace todas las cosas en todos.
Timeline
Beauty Salon Owner
Ecar Nails & beauty bar
05.2021 - Current
Season PROFESSIONAL TAX PREPARER
ECAR TAX SERVICE & BOOKKEEPING
02.2017 - Current
COSTUMER SERVICE, SECRETARIAL ASSISTANT
ADVENT PEST SOLUTION
02.2017 - 04.2021
High School Diploma -
Cornerstone Christian School
ACCOUNTING AND INFORMATION SYSTEMS -
Universidad del Atlantico
COSMETOLOGY -
MODELINNE INSTITUTE
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