ESMERALDA CARDENAS

• Coached new team members on service techniques and trained in all aspects of operation's.
• Promoted to team lead for displaying outstanding customer service and remaining calm in extremely busy time periods
• Evaluated customer service staff performance and provided constructive feedback each shift and performance review periods.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Escalated issues to proper supervisors when standard processes were not effective.

• Cross-trained existing employees to maximize team productivity in operations and customer service area's
• Onboarded new employees with training and new hire documentation.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through daily engagement, regular communication and personalized interactions with customers and team
• Managed daily operations in controlling costs, inventory, scheduling and execution of systems.
• Managed customer service program with resolution of customer complaints, addressed issues or concerns promptly and conducted additional training with team members involved to prevent future issues.

CULINARY SPECIALIST

• Supervised staff to complete daily activities and adjusted operations for emergencies or special situations that occurred.
• Oversaw scheduling, inventory management, and supply ordering to maintain adequate supplies for forecasted needs.
• Worked with base Airmen, Officers and Pilots to receive feedback on quality of food and service on a monthly basis to make adjustments to meet satisfaction requirements.

HONOR GUARD

• Rendered Military honors to fallen Air Force Personnel and their families during funeral services.
• Served as ambassador for the Air Force by interacting with the public, providing information about military life while upholding customs and traditions.