Esmeralda Castro
Tampa,FL
Summary
Responsible crew member offering skills maintaining clean kitchens and promoting customer satisfaction. Dedicated to completing fast-paced work and properly handling food and delicate items. Service-driven team player good at connecting with people resulting in repeat customers. Hardworking and passionate job seeker with strong organizational skills. Generate thoughtful recommendations and accommodate dietary restrictions. A deep passion for food and beverage making resulting in great experience working with all types of milks and sweeteners along with teas and coffees so adults and children are satisfied and feel taken care. Promoting seasonal baked goods and beverages for curious customers by explaining flavors and aspects of the items. Reporting important issues to minimize damaged goods and unhappy customers.
Overview
3
3
years of professional experience
Work History
Stocker and Replenishment
Michaels Arts And Crafts
Tampa, United States
01.2021 - 05.2022
- Created attractive and eye-catching displays and end caps to promote specific stock to customers.
- Used hand scanners and computer tracking systems to update merchandise locations.
- Constructed pallets for sales floor and moved items safely using pallet jacks.
- Added inventory to shelves, racks, bins and displays according to restocking procedures.
- Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
- Put away received merchandise in designated location.
- Used two-way radios to hear incoming messages and provide verbal responses.
- Pulled out-of-date, damaged or returned opened items to report to supervisor.
- Greeted and used service model to meet customers' needs.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Attractions Host
PK's PlayZone & Grille
Tampa, United States
05.2020 - 05.2021
- Helped children and families find favorite attractions and characters to optimize guest experience.
- Facilitated efficient exits from attractions by detailing proper procedures and reminding guests to collect belongings before disembarking.
- Partnered with coworkers to keep attraction neat and clean, following company policy and safety guidelines.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Operated rides to delight guests and contribute to wonderful park experience.
- Greeted guests and answered general questions about arcade and attractions.
Crew Team Member
McDonald's
Tampa, United States
05.2019 - 05.2020
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Alonso High School
Tampa, FL05.2021
Skills
- Item Replenishment
- Customer Transaction
- Guest Inquiries
- Staff Assignments
- Housekeeping Duties
- Product Sales and Promotion
- POS Inventory System Operation
- Food Preparation
- Customer Service
- Covid-19 Safety Protocols
- Fast-Paced Environment
- Team Oriented
- Food Portioning and Packaging
- Multitasking
- Fish, Fowl and Poultry Cleaning
- Sauce and Soup Cooking
- Preparing Seeds
- Organic Ingredients
- Coffee and Tea Preparation
- Food Plating and Assembly
- Special Requests
- Rewards Programs
- Floor Vacuuming
- Sweeping and Mopping
- Condiment Refilling
- Utensils and Equipment
Additional Information
I absolutely love working with food and people. Being challenged in the kitchen is also something I have a strong desire for and I am confident in satisfying children and adults if it means they discovered their new favorite place or food item.
Timeline
Stocker and Replenishment
Michaels Arts And Crafts
01.2021 - 05.2022
Attractions Host
PK's PlayZone & Grille
05.2020 - 05.2021
Crew Team Member
McDonald's
05.2019 - 05.2020
High School Diploma -
Alonso High School